Lyft · 11 hours ago
Associate, Elite Driver Success
Nashville, TN
Full-time
Hybrid
Entry Level
$16.62/hr - $20.77/hr
1+ years expLyft is a company dedicated to serving and connecting its community, fostering a work environment where team members can thrive. They are seeking an Associate for Elite Driver Success who will provide exceptional customer support to Lyft drivers through various channels, ensuring a positive experience and advocating for the community.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Create a personalized, positive and effortless experience for the Lyft community
Provide friendly, timely support to Lyft drivers via chat, email and phone
Troubleshoot user problems with the Lyft app
Document all support contacts in a CRM system
Make recommendations based on feature requests and bugs reported by users
Be a community advocate for Lyft
Qualification
Required
1+ years experience in customer service, required
Computer proficiency required
Friendly and enthusiastic, social personality
Dependable and punctual with time management skills
Strong writing skills and impeccable attention to detail
Demonstrates empathy and the ability to take initiative on doing the right thing for the customer
Advanced problem-solving skills with the ability to think creatively to resolve difficult situations
Ability to quickly learn web-based user support applications
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Keen ability to work independently and in a team
High level of comfort and familiarity with smartphone applications (iPhone and Android)
Willingness to work a range of hours, weekends and holidays
Preferred
1+ years experience in call center a plus, but not mandatory
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase