IMPRINT Hospitality · 2 days ago
General Manager - Historic Taos Inn
Taos, NM
Full-time
Onsite
Mid, Senior Level
3+ years expIMPRINT Hospitality is seeking a General Manager for the Historic Taos Inn, a landmark known for its rich history and cultural significance. The GM will oversee daily hotel operations, enhance guest experiences, and lead a dedicated team while driving financial performance and community engagement.
Hospitality
Responsibilities
Attract, retain, and motivate a high-performing team; hire, train, schedule, develop, empower, coach, counsel, and conduct performance evaluations
Foster a culture where guests are prioritized, and every team member delivers warm, memorable service
Maintain open communication, resolve issues promptly, and take disciplinary action when appropriate
Conduct regular inspections of guest rooms, public spaces, back-of-house areas, and event setups
Establish and uphold guest service standards across all departments; identify issues and implement corrective actions
Manage all guest feedback—online and in person—with timely, thoughtful responses and ensure root causes are addressed
Supervise all operational departments to ensure efficiency, quality, and completion of daily tasks
Oversee maintenance, sanitation, and preventative programs to protect assets and ensure compliance with safety and regulatory standards
Inspect facilities regularly and immediately remedy unsafe conditions
Manage payroll and expenses; analyze financial data and monitor sales, inventory, and profitability
Forecast staffing and expenses monthly; guide the team in planning aligned with business needs
Review financial statements monthly, ensuring spending is appropriate, and future needs are anticipated
Approve departmental expenses and regularly evaluate major expenditures for value
Complete daily accounting entries (AR/AP), audit cash drawers and safes, manage petty cash, and prepare bank deposits
Evaluate market mix and take action to position the hotel for increased business
Participate in sales efforts and solicitation of key accounts
Partner with leadership to develop and execute marketing strategies that highlight the Inn’s unique character and offerings
Manage OTA inventory daily within Stay N Touch and ensure accuracy across all extranets
Oversee purchasing, inventory control, and merchandising for the Market
Maintain strong vendor relationships to ensure value and appropriate supply levels
Represent the Inn within the Taos community, reinforcing its role as a cultural and civic partner
Submit weekly and monthly operations reports documenting key activities and performance
Assist with special projects and provide shift coverage as needed
Support other departments as needed to ensure overall hotel success
Perform additional duties as assigned
Qualification
Required
3–5 years of leadership experience with strong hospitality and business management knowledge
Ability to multi-task, plan, prioritize, and manage time effectively
Ability to analyze complex information and improve or develop operational practices
Confidence to make decisions within general policy guidelines while keeping the Regional Director or Vice President of Operations informed
Highly developed communication skills to influence, negotiate, and engage with employees, guests, and clients
Excellent verbal and written communication skills for owners, guests, and team members
Strong literacy skills for reports, policies, and procedures
Company
IMPRINT Hospitality
Leaving a positive IMPRINT on all we touch
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Seim
Managing Partner and Co-Founder
Company data provided by crunchbase