Lumicera Health Services · 9 hours ago
Client Services Executive, Specialty
United States
Full-time
Remote
Mid Level
$73K/yr - $89K/yr
3+ years expLumicera Health Services is an innovative specialty pharmacy solutions provider focused on optimizing patient well-being. The Client Services Executive, Specialty supports the strategic and operational needs of specialty pharmacy payor clients, ensuring client satisfaction and driving value-based initiatives.
Health CareHospitalMedicalPharmaceutical
Responsibilities
Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients
Addresses incoming requests from the client
Helps support needs from the Specialty Account Executive and the rest of the account management team
Coordinates resolution of patient-specific needs by triaging issues across internal teams and external partners
Supports financial assistance processes to help patients access therapy and reduce out-of-pocket costs
Conducts claims reviews to identify trends, discrepancies, and opportunities for intervention
Leads preparation and delivery of client business reviews to communicate performance and strategic alignment
Delivers reporting and analytics to support client transparency, performance tracking, and decision-making
Supports execution of value-based initiatives that align with client goals and improve patient outcomes
Identifies strategic opportunities to expand client engagement and enhance service delivery
Maintains accurate documentation of client interactions, issues, and resolutions in CRM systems
Coordinates cross-functional efforts to ensure timely and accurate fulfillment of client requests
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience required
3 years of experience in client services, account management, pharmacy, or healthcare operations required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Company
Lumicera Health Services
If you are applying for a position at Lumicera Health Services, please only apply to jobs listed on https://navitus.com/our-company/careers/ Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-08-17Acquired
Leadership Team
Ben Heiser
General Manager, Specialty Pharmacy
Recent News
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