Strategic America · 1 day ago
Client Supervisor
West Des Moines, IA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expStrategic America is an employee-owned company focused on creating meaningful work environments. The Client Strategy and Service Supervisor is responsible for leading key client relationships and guiding integrated marketing strategies to drive business growth.
AdvertisingBrand MarketingDirect MarketingSocial Media
Responsibilities
Own and lead multiple key client relationships, ensuring long-term success and strong, trusted agency partnerships
Serve as a primary strategic and creative advisor, aligning integrated marketing initiatives with clients’ business objectives
Collaborate with clients to define KPIs, marketing strategies, budgets, and timelines that drive in-market success
Partner with the Data, Research, and Insights team to develop forecasting and performance tracking aligned to client goals
Lead the development of marketing plans, programs, budgets, and operational processes to meet and exceed client objectives
Anticipate client needs and proactively identify opportunities for growth, optimization, and expanded services
Foster strong cross-functional collaboration across account, strategy, creative, media, digital, analytics, and production teams
Build and maintain trusted relationships with senior client stakeholders
Lead, mentor, and develop client coordinators and managers, including performance reviews and career development planning
Monitor client financial performance and profitability, understanding how it contributes to overall agency fiscal performance
Partner with the VP to develop, price, and manage client scopes of work and pricing proposals
Monitor scope adherence and resource allocation to ensure compensation structures support delivery of assets while maintaining agency profitability
Identify opportunities to grow accounts through expanded scope, efficiencies, or new offerings
Develop insight-driven creative and strategic briefs
Synthesize complex data, research, and client inputs into compelling, clear stories that inspire strong creative solutions
Collaborate closely with creative teams to ensure briefs are well-defined, strategically sound, and executed successfully
Champion creative excellence while ensuring work meets client objectives and performance expectations
Qualification
Required
Bachelor's degree required
8+ years of experience in marketing, advertising, or related fields
Creative and branding experience prioritized
Strong knowledge of strategic planning and marketing execution, with experience managing KPIs to drive measurable results
Ability to outline complex information into clear, actionable insights for clients and internal teams
Skilled at leading crucial conversations internally and externally, including with C-Suite executives, to ensure alignment and effective execution
Excellent oral and written communication and presentation skills
Strong problem-solving abilities, interpersonal skills, and leadership presence, with the ability to mentor and inspire teams
High drive, resourcefulness, initiative, and ability to thrive in a fast-paced environment
Committed to supporting and fostering the agency's desired culture
Preferred
some management experience preferred
Iowa-based preferred
Benefits
Employee Stock Option Plan (ESOP)
Company
Strategic America
Strategic America is a marketing agency that specializes in direct marketing, branding, social media, analytics and digital solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Schreurs
President/CEO
Jamie Schug
Chief Financial Officer
Company data provided by crunchbase