Discovery Land Company · 1 day ago
Spa Supervisor Summer '26
YC Yellowstone Club Operations, Big Sky, MT, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expDiscovery Land Company is seeking a Spa Supervisor for the Yellowstone Club in Big Sky, Montana for the upcoming summer season. The Spa Supervisor will provide professional and friendly service to members and guests, enhance revenue opportunities, and support the management team in training and leading spa staff.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately
Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Uphold and ensure gracious front desk procedures in the booking and handling of customers
Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness
Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management
Enthusiastically serve guests in a timely manner, while implementing proper service standards
Practice all sanitation and safety guidelines provided by both the Department of Health and the spa
Proactively maintain cleanliness standards in all areas of the Spa, Salon, Retail & Fitness
Professionally take and confirm reservations for all services and treatments offered at the spa
Answer all incoming calls in an efficient and friendly manner. Consistently provide guests with the requested information concerning their needs
Possess an ability to effectively sell and upsell
Efficiently process all incoming reservations received
Promptly mail all literature requests and confirmations
Reply to inquiries and requests via website and administrative messages
Provide support to the Spa Management team through excellent communication and business analysis
Assist in developing procedures for accurate inventory control and monitoring Spa guest supplies
Implement opportunities for managing operational costs and boosting the bottom line
Assist in developing and maintaining gracious and efficient Spa Front Desk and Reservations procedures, with proactive anticipation of guest and Member needs
Assist in effectively providing product/service knowledge to the staff with training and trend presentations to maximize the guest experience
Involve, engage and motivate the YC Club employee to proactively sell and recommend the Spa
Consistently develop dynamic practices and grow sales through training, tools and monitoring
Ensure the Spa, Salon, Retail and Fitness Center are always staged for maximum buyer impact
Anticipate, identify and ensure customer needs are being met in the best possible way
Assist the Spa Manager in monitoring customer satisfaction with surveys, focus groups, mystery shops and comment cards
Develop and deliver credible, competitive, value-plus service to the customer
Guide staff to become caring problem solvers, cooperative, accommodating and fair
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Uphold and ensure gracious procedures in the handling of customers. Maintain fresh, effective programs that assist in consistently retaining and growing our customer base
Maintain compensation guidelines for customer complaint handling
Work with the Spa Manager to develop a recruitment kit for effective recruiting, screening, interviewing and hiring of Coordinators
Implement ongoing skills training to ensure service standards are being upheld
Assist with developing and monitoring job descriptions and staff goals planning
Help maintain staff licensing and certifications, ensuring accuracy and compliance
Assist the Spa Manager to perform staff evaluation reports with proposed action plans
Effectively administer and monitor attendant scheduling procedures
Demonstrate an exceptional level of professionalism for the staff to emulate
Create a motivating environment of sincerity, warmth and fun for staff and guests
Implement negative staff behavior and dismissal guidelines with follow-through
Conduct weekly one-on-one meetings with direct reports
Create the culture of continuous improvements, fun on the job and career growth
Always maintain the Spa, Salon, Retail and Fitness Center in a very clean, organized and efficient way
Maintain an up to date version of the spa procedure manual and ensure Attendant compliance
Attend management meetings and convey all relevant information throughout the Spa
Work with Spa Manager to hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation
Ensure equipment is maintained in good working order
Minimize or eliminate losses through negligence with monitoring programs
Implement clearly established opening and closing procedures
Manage inventory effectively; follow purchasing standards and ensure compliance
Ensure timely completion of all supervisory duties
Supervise Coordinating staff. Assist with training, supervising and scheduling of all therapists, salon, spa concierge, and locker attendants
With the Spa Manager, administer and oversee performance evaluations for all
Professionally handle all spa guest disputes and concerns
Assist Spa Manager with implementation of Spa procedural and training materials
Assist and support entire spa management team as necessary
Assist Management team with operations, problem-solving and training
Ensure that all Spa team Members deliver exceptional, unparalleled guest experience and customer service to Spa patrons
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position
Meet departmental productivity, organization, punctuality/attendance and consistency standards
Maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times
Maintain privacy of our Members at all time
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers and directors
Perform work in a safe and high quality manner
Project a favorable image of Yellowstone Club to Members and guests at all times
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands
Qualification
Required
High School or equivalent education required
Valid State Driver's License
Able to perform basic computer skills and willing to be trained on specific spa, salon & fitness software
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments
Able to write clearly and legibly
Able to perform basic math calculations
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving
Must be able to work flexible work hours/schedule including evenings, weekends and holidays
Must be able to stand and exert well-paced ability for up to four hours in length
Must be able to lift up to 15lbs on a regular and continuing basis
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Ability to spend extended lengths of time viewing a computer screen
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers
Preferred
Bachelor's degree preferred
At least two years in a top resort/spa operation
Benefits
Free transportation to and from Bozeman
Complimentary shift meals
Health Benefits for all Seasonal Employees
401k eligibility and bi-weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
End of season employee appreciation day and retail sale
Access to Employee Store in Bozeman
Participate in Hike, Mountain Bike, and Disc Golf Employee Days
Company
Discovery Land Company
Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.
1001-5000 employees
H1B Sponsorship
Discovery Land Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$17.35M2017-03-22Series Unknown· $17.35M
Leadership Team
Michelle Ngo
Chief Financial Officer
Schuyler Joyner
Partner
Recent News
2026-01-20
2025-11-05
Company data provided by crunchbase