GovCIO · 12 hours ago
Case Management – Service Desk Analyst
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expGovCIO is currently hiring for a Service Desk Analyst that provides help desk and system deployment services for Appellate, District and Bankruptcy Case Management, Electronic Case Filing (CM/ECF). The analyst will be responsible for troubleshooting, providing operational and technical support to resolve application issues, and ensuring a smooth user experience.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Provide support for CM/ECF
Utilize ITSM tool to create or track issues/requests
Provide timely updates to tickets
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by user
Properly escalate unresolved queries to the next level of support
Ensure proper recording, documentation, and closure for each issue
Follow up with users, provide feedback and see problems through to resolution
Preserve and grow the knowledge base for supported applications
Review and provide recommendations regarding application instructional or procedural documentation
Qualification
Required
Bachelor's with 2-5 years (or commensurate experience)
Minimum 2 years of IT work experience
Strong understanding of troubleshooting IT issues
Flexibility and adaptability to handle different product service calls
Good verbal and written communication skills
Must be able to acquire and maintain an AOUSC Public Trust
Preferred
Experience with ServiceNow
Software application Management experience
Networking/Security experience
Knowledge of the following products: Microsoft Office & Teams, LINUX
Understanding of ITIL best practices
Background in Federal appellate, district and bankruptcy court operations
Court experience with case management applications
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
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