Teledyne FLIR · 4 hours ago
Field Service / Support Technician
Tucson, AZ
Full-time
Onsite
New Grad, Entry LevelTeledyne FLIR is a leader in mobile and fixed integrated advanced detection and surveillance systems. They are seeking a Field Service/Support Technician to travel to client locations, install equipment, troubleshoot issues, and provide training to ensure customer satisfaction.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s)
Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location and perform diagnostics, troubleshooting, repair, maintenance and upgrades on advanced detection and surveillance systems
Communicate with customers to determine the nature of the service and/or repair
Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system and provide engineers with information necessary in developing solutions to identified issues
Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States
Serve as the customer contact on technical and service-related problems and diagnose mechanical, electrical, hardware, software and system failures using established procedures
Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot)
Collaborate closely with technical team to resolve technical issues (work within small team dynamic)
Independently manage on-site diagnostic, repair, and maintenance (reach back to seniors for support as needed)
Determine the most cost-effective and efficient repair resolution to minimize system downtime
Prepare reports for analyses of product failure issues and potential service-related trends
Complete service reports detailing field visits utilizing Microsoft Word
Operate company vehicles, customer vehicles and rental cars (valid driver license is required with clean driving record)
Provide professional and courteous customer assistance during site visits
Be responsive to customer calls and provide telephonic troubleshooting
Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative
Perform duties responsibly with minimal direct supervision
Qualification
Required
Previous experience as a Field Service/Support Technician, Automotive Technician, and/or a background in electronics, electro-mechanical or information technology with troubleshooting and repair experience on computer software
Possess some knowledge of software, hardware, common ports, connectors, and cabling
Ability to understand usage of diagnostic tools and equipment
Valid driver's license with clean driving record
Ability to obtain a passport (potential for occasional international travel)
Excellent time management skills
Able and willing to lift 55lbs, stand up to 8 hours a day and climb onto/into elevated platforms
Able and willing to adapt to a fluctuating work schedule
Able and willing to travel approximately 25% (mostly domestic, some international), at times with little advance notice
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce
Preferred
Strong English communication skills, secondary language skills in Spanish and/or Arabic are beneficial
Basic knowledge of SAP (training is available)
Company
Teledyne FLIR
Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Tyler
Vertical Sales Specialist - Channel Partner
Brent Condie
National Channel Partner Manager
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