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Mutual 1st Federal Credit Union · 2 days ago

Member Service Center Specialist

Omaha, NE

Full-time

Onsite

Entry Level

2+ years exp

Mutual 1st Federal Credit Union is a not-for-profit, member-owned credit union focused on serving their community. They are seeking a Call Center Specialist who will provide excellent customer service and assist members with their financial needs while following regulatory requirements.

BankingConsumer Lending

Responsibilities

You love to be on the phone and chatting online

You do what it takes to find solutions to a variety of member needs while representing the Credit Union in a professional and courteous manner

You’re great at building relationships both with our members and when working cross-collaboratively with various internal teams

You are comfortable navigating multiple systems at a time and solving complex account and financial inquiries

You don’t give up until you’ve found a satisfactory resolution and the member is satisfied

You have an uncanny ability to recommend products that could help the member reach their financial goals

All Call Center Specialists must follow all Federal and State Regulations as well as internal policies, procedures, and regulatory requirements such as: BSA, USA Patriot Act, and OFAC

Strongest candidates will have experience with video customer service and ITM's

Qualification

Customer serviceProblem solvingVideo customer serviceFinancial inquiriesRelationship building

Required

Two years of similar or related experience

High School education or GED

Ability to follow all Federal and State Regulations as well as internal policies, procedures, and regulatory requirements such as: BSA, USA Patriot Act, and OFAC

Ability to build relationships with members and work cross-collaboratively with various internal teams

Comfortable navigating multiple systems at a time and solving complex account and financial inquiries

Ability to recommend products that could help the member reach their financial goals

Passion for serving the community and providing excellent customer service

Preferred

Experience with video customer service and ITM's

Company

Mutual 1st Federal Credit Union

Our goal is simple: to improve our members’ financial well-being.

Founded in 1981

Omaha, Nebraska, USA

11-50 employees

https://www.mutualfirst.com/

Funding

Current Stage

Early Stage

Leadership Team

Kevin Straub

President/CEO

Scott Stevens

Chief Financial Officer

Company data provided by crunchbase