Expert Technical Solutions · 1 week ago
Salesforce Administrator
Marietta, GA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $85K/yr
1+ years expExpert Technical Solutions is a fast-growing POS reseller seeking a Salesforce Administrator to manage and improve internal business systems. The role involves overseeing Salesforce and Microsoft 365 administration, ensuring system reliability and productivity while supporting the company's growth.
Information TechnologyIT ManagementRecruitingSoftware
Responsibilities
Serve as the primary Salesforce Administrator with hands-on expertise in Sales Cloud and Service Cloud
Design, configure, and customize Salesforce objects, fields, workflows, automation, reports, and dashboards
Partner closely with leadership to deploy workflows that support sales, service, and operational goals
Manage users, permissions, security, data quality, and reporting accuracy
Administer Microsoft 365 including Outlook, Excel, Word, PowerPoint, Teams, SharePoint, and user management
Establish company-wide communication and collaboration standards using Teams and Outlook
Design and maintain a centralized knowledge base using SharePoint
Recommend and implement improvements that enhance productivity and scalability
Provision and support employee computers and related hardware
Prepare systems for new hires and role changes
Maintain hardware inventory and lifecycle documentation
Troubleshoot operating system and peripheral issues
Administer the company PBX telephone system
Manage extensions, call routing, voicemail, and configurations
Troubleshoot call quality and connectivity issues
Document system configurations, workflows, and support procedures
Establish best practices for system usage and access control
Identify opportunities for automation and system optimization
Support scalable processes aligned with company growth
Qualification
Required
Strong hands-on experience administering and customizing Salesforce (Sales Cloud and Service Cloud)
Experience designing and deploying Salesforce workflows and automation
Strong experience administering Microsoft 365 in a business or enterprise environment
Ability to operate independently as the sole systems administrator
Experience supporting employee computers, operating systems, and hardware
Strong troubleshooting, analytical, and problem-solving skills
Excellent verbal and written communication skills
General understanding of networking, security, and system administration best practices
Sales Cloud: 1 year (Required)
Service Cloud: 1 year (Required)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
Expert Technical Solutions
Expert Technical Solutions is an Information Technology Staffing and consulting Services Company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase