Locus · 7 hours ago
Loan Support Specialist
Richmond,VA,US
Full-time
Hybrid
Mid Level
$53K/yr - $61K/yr
3+ years expLocus is a nonprofit organization focused on providing equitable access to capital for community development. The Loan Support Specialist serves as a point of contact for clients, offering excellent customer service and assisting with banking needs and transactions.
CommunitiesFinancial Services
Responsibilities
Assist clients with setting up ACH, wires, online banking, loan reserve, and deposit accounts
Appropriately assess risks when making business decisions, demonstrating consideration for protecting brand reputation, safeguarding assets, and client information
Participate in client loan pipeline meetings and activities
Adhere to proprietary and regulatory compliance requirements related to teller and sales functions. Maintain a good working knowledge of CIP/KYC and U.S. Patriot Act guidelines
Resolve issues and challenges across various departments while upholding excellent customer service for both internal and external clients
Offer daily assistance and support for client service and resolving issues
Update Salesforce with client contacts, follow-up details, referrals, and activities
Work directly with clients to gather required information
Address items on the Loan Documentation checklist per the Relationship Manager’s instructions
Assist with assembling loan packages for underwriting and work with the underwriter as a liaison for Small Business and Commercial Real Estate Lending
As directed by the Relationship Manager, prepare loan denial documentation and HDMA compliance
Help prepare and send commitment letters to borrowers
Work with Loan Operations to clear all loan closing exceptions
Coordinate with Relationship Managers and Loan Operations to collect outstanding items from clients, such as CIP, insurance clause info, updated financial statements, payoff requests, change of address forms, etc
Request updated financial statements on maturing loans
Work with Risk Management to call on clients with delinquent payments
Assist with initial file setup for prospects and clients by serving as an Egnyte subject matter expert and collecting borrowers’ financials to be uploaded into the appropriate files
Assist with gathering and organizing financial data, and accurately and systematically track this information
Identify customer life cycles to meet general and specific needs by recommending products and services for various types of businesses, nonprofits, and mission-focused depositors
Client relations specialists frequently answer questions or instruct clients on how to use or access their products or services
Client relations specialists are also responsible for resolving any problems a customer is experiencing. Sell products and services directly and contact customers after purchase or service completion to ensure they are fully satisfied
Ability to multitask and organize priorities
Analyze how to improve sales and consistently seek ways to improve customer experience
Educate clients on our banking products, digital platforms, and self-service features
Work to automate regular banking transactions and encourage usage of digital platforms
Maintain updated procedures on SID (internal resource website) for daily office activities
Participate in weekly team and other Finance, All Staff, or other Locus Impact Banking meetings as required
Qualification
Required
Minimum 3-5 years' experience in a branch banking or commercial banking environment
Prior customer relationship experience required, as client engagement is a key element in this role
Excellent Word, Excel, and Windows file management skills are mandatory
Experience with FISERV or core bank operating systems
Experience with digital banking services
Strong technical experience with Salesforce or other CRM tools
Demonstrated web research skills
Familiarity with Outlook or similar network-based email and calendar software
Extensive computer usage and Microsoft Teams communication
Must be able to work independently in a stable remote environment
Ability to communicate verbally across all levels of the organization in a clear, concise, and confident manner
Ability to write accurate, clear, and organized communications, incorporating a range of information and analysis
Ability to document workflow and procedures
Preferred
Commercial lending experience, especially originating loans
Benefits
Annual bonus opportunity
18 days of PTO per year
13 paid holidays per year
Medical, dental, vision, short- and long-term disability insurance
Life Insurance
Paid family leave options
401k savings plan with employer match
Hybrid Remote (candidates within driving distance of the Richmond Locus office only)
Company
Locus
We create equitable access to capital by developing community partnerships and innovative tools that tackle systemic challenges and advance promising opportunities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$16.46MKey Investors
Community Development Financial Institutions Fund
2022-04-10Grant· $4.71M
2014-12-24Debt Financing· $11.48M
2014-05-13Debt Financing· $0.28M
Leadership Team
Caroline N.
Chief External Affairs Officer
Tammy Jackson
Chief Human Capital Officer
Company data provided by crunchbase