Hudson Valley Credit Union · 9 hours ago
Continuous Improvement Program Manager
Poughkeepsie, NY
Full-time
Onsite
Senior Level
5+ years expHudson Valley Credit Union is currently recruiting for the position of Continuous Improvement Program Manager. The primary function of this role is to drive operational excellence and enhance member experience through structured improvement methodologies while collaborating with various teams to implement process improvements.
BankingCreditFinancial ServicesInsurance
Responsibilities
Apply Lean, Six Sigma, and other improvement methodologies to reduce waste, improve cycle time, increase quality and enhance member experience
Evaluate continuous improvement opportunities, evaluate these opportunities and prioritize work based on strategic value, efficiency and cost savings, member impact, operational risk and compliance
Conduct process mapping, root cause analysis, value stream analysis, and data-driven problem solving and initiate design workflows that reduce processing times, minimize errors and align with regulatory requirements to support operational performance and increase member satisfaction
Lead cross-functional business, operating, and technical working groups to design innovative, efficient, and scalable solutions that are aligned to business needs and meet legal and regulatory requirements
Drive a continuous improvement culture by creating and delivering education for all levels of the organization that focus on improving work efficiency and quality. Create accountability for efficiency by establishing goals for teams that focus on improving existing processes
Lead cross-functional process projects of varying size, ensuring effective collaboration and adherence to project methodologies and timelines. Maintaining comprehensive documentation, including pipelines, project plans, business requirements, functional specifications, flowcharts, and test plans. Document and resolve project-level risks, issues, and decisions
Support change management efforts to ensure the adoption of new processes and behaviors
Maintain documentation on HVCU’s control environment and serves as a gatekeeper for any process or form change. Collaborate with the appropriate teams to ensure that policy, procedure, and training documentation is up to date and changes are communicated internally
Track and report on key performance indicators, progress, outcomes and benefit realization to leadership team
Generate regular reports to communicate status, key findings, recommendations, and post-implementation metrics to relevant stakeholders and senior leadership
Build and maintain strong relationships with key stakeholders at all levels, including business leaders, users, project managers, and technical teams to elicit feedback for new or enhanced processes
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism
Responsible for regular and predictable attendance including punctuality
Qualification
Required
Bachelor's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience in Business Administration, Information Systems required
LEAN Six Sigma Green Belt Certification required
Minimum 5 Years Experience in continuous improvement, process improvement or operational excellence required
Preferred
Experience in financial services
Benefits
Base & Variable Pay Structures
Paid Personal, Holiday & Volunteer Time Off
Professional Development & Training
Student Loan Repayment & Tuition Reimbursement Programs
Medical, Dental & Vision Coverage
401(k) With Employer Match & Non-Elective Employer Contribution
Life, Short-term & Long-term Disability Insurances
Discounted Loan Rates & Fees
Company
Hudson Valley Credit Union
Hudson Valley Credit Union offers online banking, insurance and financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Johanna Robbins
Deputy Chief Financial Officer
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