Talkspace · 10 hours ago
Billing and Claims Associate
United States
Full-time
Remote
Entry Level
$22/hr - $24.50/hr
2+ years expTalkspace is a leading online therapy company dedicated to making mental healthcare accessible to everyone. They are seeking a Billing and Claims Associate to join their Customer Support team, where the role involves educating clients on billing procedures, resolving inquiries, and improving processes to enhance client satisfaction.
ConsultingHealth CareMental HealthmHealthTherapeutics
Responsibilities
Use internal knowledge materials + resources to educate Talkspace clients on our billing and claims procedures, and quickly and accurately respond to escalated service-related billing inquiries from existing members, including but not limited to questions related to enrollment errors, refund requests, claims adjustments, superbill requests, etc
Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported
Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace, ie
Charge disputes
Medical records request for billing records
Billing affidavits (written and verbal)
Conduct outbound calls to payors, obtain member EAP authorization, and discuss claim submissions on a case by case basis
Draft and provide superbills to clients when requested, as needed
Serve as company claims SME and collaborate with internal stakeholders on billing and claims-related ad hoc projects, as assigned
Work closely with our Client Support team, providing status updates on known payer issues and assisting with client escalations, as needed
Provide white glove service to all our members, infusing empathy and kindness in all replies, and following up with clients when necessary to ensure resolution
Keep up with business updates to ensure the assistance provided is accurate and up to date
Identify client contact reason trends and roll up any potential issues affecting a specific segment of clients to leadership daily, as needed
Contribute to the improvement of our department by suggesting updates to departmental knowledge materials + resources (internal knowledge base, correspondence templates)
Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving productivity, job satisfaction, and our client experience
Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed
Attend all department meetings (ie. coaching sessions, recurring 1:1s, ongoing training lessons), as scheduled
Maintain regular communication with your Supervisor and team, daily
Performs other related duties as assigned
Qualification
Required
2+ years experience with health insurance claims or support environment, required; preferably in a phone/email/chat support-related capacity
Knowledge of Behavioral Health terminology (ie CPT Codes) and understanding of Insurance benefits ( ie: copy, coins and deductible), required
Knowledge of and ability to comply with PHI and HIPAA guidelines when working with sensitive material, required
Familiarity working within payor portals, third party healthcare clearinghouses, required; Zendesk, Atlassian (Jira, Confluence) is a plus
Excellent written and verbal communication skills
Highly organized and detail-oriented
Passionate about providing top-tier support
Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor
Ability to meet productivity and quality benchmarks set by leadership
Ability to multi-task in various systems + programs
Dependable internet connection required
~50-60 wpm - https://www.typingpal.com/en/
Preferred
Experience in the tele-health, tele-therapy, medical insurance industries is a plus
High School diploma or equivalent preferred
A 4-year college degree is a plus
Experience (or strong interest) in working in a fast-paced, rapidly changing environment
Benefits
Comprehensive Medical, Dental and Vision plans coverage since day one
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Company
Talkspace
Talkspace is a digital therapy company that offers online therapy, online counseling, psychiatry and medication management, and self-care.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$413.7MKey Investors
Small Business Innovation ResearchRevolutionQumra Capital
2021-06-23Post Ipo Equity· $300M
2021-06-23IPO
2021-01-11Grant· $7M
Leadership Team
Gil Margolin
CTO
Erin Boyd
Chief Growth Officer, Enterprise
Recent News
Fierce Healthcare
2026-01-16
Behavioral Health Business
2026-01-16
The Motley Fool
2026-01-03
Company data provided by crunchbase