Salesforce Support Engineer – Sales Cloud & Service Cloud jobs in United States
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Metasys Technologies · 18 hours ago

Salesforce Support Engineer – Sales Cloud & Service Cloud

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$35/hr - $45/hr
date2+ years exp

Metasys Technologies is seeking a Salesforce Support professional to provide functional and technical support for Salesforce Sales Cloud and Service Cloud. The role involves troubleshooting issues, supporting end users, maintaining configurations, and ensuring smooth day-to-day operations of the Salesforce platform.

Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Provide Level 1 / Level 2 support for Salesforce Sales Cloud and Service Cloud users
Troubleshoot and resolve user issues related to leads, opportunities, cases, accounts, contacts, and reports
Manage user access, profiles, roles, permission sets, and security settings
Perform Salesforce configuration including: Custom objects, fields, page layouts, record types, Validation rules, workflows, process builder, and flows
Support case management, queues, escalation rules, and service console setup
Assist with data management tasks such as data imports, exports, and data cleansing
Monitor system performance and ensure data integrity
Collaborate with business users to understand requirements and provide solutions
Document issues, solutions, and system configurations
Coordinate with developers and vendors for bug fixes and enhancements
Support Salesforce releases, testing, and deployment activities

Qualification

Salesforce Sales CloudSalesforce Service CloudSalesforce support toolsDeclarative toolsSalesforce Administrator certificationStakeholder managementITIL knowledgeCommunication skills

Required

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Good understanding of Salesforce standard functionality and limits
Experience with Salesforce support tools (cases, reports, dashboards)
Knowledge of declarative tools: Flows, Workflow Rules, Validation Rules
Ability to analyze issues and provide quick resolutions
Strong communication and stakeholder management skills
Experience working in a support or operations environment
2–6 years of experience in Salesforce support or administration

Preferred

Salesforce Administrator certification (ADM 201)
Experience with Lightning Experience
Basic knowledge of Apex, SOQL, or integrations (nice to have)
ITIL or support process knowledge

Company

Metasys Technologies

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Metasys Technologies is a staffing company that provides recruitment assistance.
dateFounded in 2000
location
Duluth, Georgia, USA
people-size501-1000 employees
web-link
https://www.metasysinc.com/

H1B Sponsorship

Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Arkview Capital
2022-08-01Private Equity

Leadership Team

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Romeen Sheth
CEO
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Recent News

Startland News
Tim Tebow to entrepreneurs: Embrace the heavy lift if you want to reap life’s real profits
2025-11-08
Metasys Technologies Announces a Strategic Investment From Arkview Capital
2022-08-03
PE HUB
Arkview invests in workforce management services provider Metasys Technologies
2022-08-02
Company data provided by crunchbase