IT Support Specialist – Military Veteran jobs in United States
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Brooksource · 22 hours ago

IT Support Specialist – Military Veteran

positionLansing, MI
timeFull-time
remoteHybrid
seniorityEntry Level
money$25/hr - $25/hr
date1+ years exp

Brooksource is seeking an IT Support Specialist with prior U.S. military service who enjoys solving technical problems and supporting end users. This role involves providing daily IT support, resolving IT tickets, and ensuring effective communication with end-users while managing a steady flow of incoming requests.

EmploymentHuman ResourcesInformation Technology
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide daily IT support for end-users across state agencies through remote troubleshooting and resolution
Resolve IT tickets around password resets, software installations, account issues, and occasional hardware setup and configuration
Communicate with end-users by phone or email to gather details, clarify requests, and ensure resolution
Escalate complex issues to senior engineers, developers, or architects when needed
Manage a continuous flow of incoming tickets while maintaining professionalism and patience
Document all work clearly and accurately within the ticketing system

Qualification

IT support experienceIT ticketing systemPassword resetsSoftware installationsCustomer serviceClear communicationProblem-solving

Required

Experience providing IT support in a helpdesk, service desk, or ticket-driven environment
Hands-on experience with password resets, software installations, and basic hardware support
Familiarity working within an IT ticketing system and handling steady ticket volume
Strong customer service mindset and enjoyment of end-user support
Ability to stay calm, focused, and organized during high volume of ticket requests
Clear communication skills and comfort speaking directly with end-users to clarify issues
Prior U.S. military service (any branch)

Preferred

IT support: 1 year

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Company

Brooksource

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Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size1001-5000 employees
web-link
http://www.brooksource.com

Funding

Current Stage
Late Stage

Leadership Team

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Ashley Cigolotti
Director, Global Partnerships
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Matt Ayala
National Account Executive (Global Partnerships)
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