Premium Retail Services · 7 hours ago
Operations Support Specialist
St. Louis, MO
Full-time
Onsite
New Grad, Entry LevelPremium Retail Services is a part of Acosta Group, focused on empowering field teams and representing global brands. They are seeking an Internal Customer Service Representative to provide support to field associates through incoming calls, ensuring customer satisfaction and smooth operations.
MarketingMedia and EntertainmentRetail
Responsibilities
Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access
Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations
Ensure customer satisfaction with professionalism, positivity, and accurate, timely support
Execute outbound calls to verify in-store compliance and review photos for quality checks
Document and report all activity through Premium’s online tracking system to maintain accurate records
Qualification
Required
High school diploma or equivalent required, with strong English reading and writing skills
Experience in office or call center environments
Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues
Strong soft skills, including teamwork, adaptability, time management, and critical thinking
Computer skills, including exposure to Microsoft Office Suite
Preferred
Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset
Benefits
Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day.
Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.
Receive Premium-provided training to elevate your skills and expertise.
Grow with us—we love promoting from within and supporting career advancement.
Company
Premium Retail Services
Premium Retail Services provides merchandising, assisted sales, training, field marketing servces to retailers and manufacturers.
Founded in 1985
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-16Acquired
Leadership Team
Angelica Fernandez
Human Resources Business Partner
Darla King
HR Business Partner
Recent News
Retail Merchandiser
2023-12-25
Company data provided by crunchbase