Awecomm · 2 days ago
Service Desk Support Technician
Westminster, SC
Full-time
Hybrid
Entry, Mid Level
2+ years expAwecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. As a Service Desk Support Technician, you will provide technical support at client facilities, ensuring all onsite technical needs are met promptly and effectively while collaborating with a centralized Support Team.
Information ServicesInformation TechnologyManagement Information Systems
Responsibilities
Provide exceptional customer service to clients
Troubleshoot and resolve technical issues related to Windows OS, Android/iOS Devices, and other network/infrastructure components
Organize, track, and prioritize workload to exceed client expectations
Effectively capture technical issues and document in case tracking system
Assist Senior Network Engineers to resolve complex issues and maintain data center technologies
Take on learning new technologies and develop in specific areas of your defined Subject Matter Expertise (SME)
Follow procedural documentation to setup and provision a variety of different technologies
Act as the primary onsite extension of Awecomm Support, collaborating daily to resolve issues escalated from the service desk
Provide real-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can act quickly and accurately
Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance
Deliver in person support when directed by Awecomm Support for workstation issues, account access, device troubleshooting, and application assistance
Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management
Assist with onsite network equipment under the direction of Awecomm engineers (switches, firewalls, APs)
Assist with onsite support needs related to ERP/EDI systems (CMS, AX, BMW workflows) under the direction of internal application leads and Awecomm technical resources
On-call rotation
Qualification
Required
Demonstrated passion for technology and client service
Excellent communication and writing skills
Proven ability to provide exceptional client service
Proven ability to know limits and seek assistance
Consistent track record of demonstrated ambition with successful results
Effective decision-making skills
Excellent problem-solving skills
Ability and passion to continuously learn new technologies in a fast-paced environment
2+ years' experience in a technical support role, preferably onsite
Associates Degree or experience in a related field
Technical skills within the following but not limited to: Windows OS, iOS and Android Mobile Devices, Office applications: Outlook, Word, Excel, etc., Laptop and Desktop Hardware troubleshooting, Active Directory, Email setup and troubleshooting, Network troubleshooting (TCP/IP, Switches, Basic troubleshooting methods), Printer install and troubleshooting, Workstation imaging and prep for deployments, Badge systems and/or industrial devices
Benefits
401k Plan with company match
Team recognition program – earn points toward swag, gift cards, & more
Profit sharing plan – we all share in our collective success
Career advancement with free career development
Company
Awecomm
Awecomm specializes in solving real business challenges, like efficiency, client and employee experience, and client retention.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
☞ Belinda Yax
Partner Advocate
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