CareDx, Inc. · 21 hours ago
Sr Implementation & Support Engineer
United States
Full-time
Remote
Senior Level
$94K/yr - $120K/yr
5+ years expCareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. The Sr Implementation & Support Engineer will perform technical tasks for clients related to the implementation and support of the OTTR system, ensuring that project scope, cost, timelines, and deliverables are met.
BiotechnologyHealth CareHealth DiagnosticsInformation Technology
No H1B
Responsibilities
Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout project lifecycle
Create and update necessary system and task documents to maintain documented history of customer needs, and ensure task documents are complete, current, and stored appropriately
Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort
Create custom configuration in client systems in accordance with functional requirements
Create custom crystal reports using SQL
Perform analysis of system hardware, database, and configuration to ensure product integrity and performance
Test application and system configuration to report and correct issues observed
Verify requirements and specifications for reports and system configuration
Accurately forecast task deliverables, level of effort, and timelines
Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements
Mentor junior and mid-level engineers
Possibility for some Travel
Qualification
Required
Bachelor's degree in MIS, related field or equivalent experience
5+ years of experience in system engineering or programming, implementing, configuring, and automating
5+ years of experience writing complex custom SQL queries
5+ years of experience using reporting tools such as crystal reports
5+ years of experience in troubleshooting software interfaces
Microsoft Word, Excel, and PowerPoint expertise
Preferred
2+ years of experience in engineering biomedical systems
2+ years of experience creating and maintaining websites using IIS
Knowledge of other coding languages such as Python, C++, Javascript
Experience performing data conversions
Knowledge and navigation of Microsoft Azure hosted solutions
Benefits
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
Company
CareDx, Inc.
CareDx, Inc., headquartered in South San Francisco, is a precision medicine company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$574.89MKey Investors
Bristol-Myers SquibbSprout Group
2021-01-21Post Ipo Equity· $164M
2020-06-09Post Ipo Equity· $117.1M
2018-11-13Post Ipo Equity· $52.8M
Leadership Team
John Hanna
President and CEO
Nathan Smith
Chief Financial Officer
Recent News
2026-01-16
2026-01-14
Company data provided by crunchbase