NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 15 hours ago
GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES)
Honolulu, HI
Full-time
Onsite
Entry Level
1+ years expNavy Exchange Service Command (NEXCOM) is responsible for coordinating group reservations for the NEXCOM Hospitality Group. The Group Coordinator acts as the primary point of contact for group reservations, ensuring accurate room inventories and providing excellent customer service to guests.
Information Technology
Responsibilities
Acts as the primary Point of Contact (POC) for all group reservations
Creates and corresponds swiftly to email requests concerning guest/group reservation bookings to ensure room inventories remain accurate to prevent overbooking
Receives requests and processes group reservations (5 or more persons) within established guidelines and administers all group contracts
When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area
Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent being overbooked
Utilizes online Management Console (CORE) to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations
Ensures the Arrivals List is verified daily prior to group or guest arrival
All inconsistencies are investigated and corrections made immediately
Utilizes the Property Management System (PMS) to access guest information
Registers and assigns rooms to guests, secures a credit card for incidental expenses, and authorizes the credit card for room charges
Issues room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts and presents statements to and collects payments from departing guests
Greets groups with pre-made keys and registration forms upon group arrival during normal business hours, when required
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions
Provide assistance in handling customer complaints, involving management as necessary
Receives and is accountable for a change fund
Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures
Set up direct bills, where appropriate and liaisons with the front desk staff and/or Front Desk Manager with billing questions or issues
Ensure security of all guests is maintained at all times
Ensures guest privacy is maintained at all times
Perform other related duties as assigned
Qualification
Required
One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily
One (1) year progressively responsible experience related to the position to be filled, such as a minimum of 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations
Experience with the use of a personal computer and various software programs
Ability to control/account for and handle large amounts of cash
Preferred
Study completed in a college, university, or junior college above the high school level may be substituted based on one-half academic year of study for 6 months of experience
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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