Monnit Corporation · 13 hours ago
Technical Support Associate
Salt Lake City,UT,US
Full-time
Onsite
Entry Level
2+ years expMonnit Corporation is seeking a Technical Support Associate to respond to inquiries related to their wireless hardware and software products. The role involves troubleshooting technical issues, providing customer support, and maintaining logs of recurring problems for engineering departments.
ElectronicsHardwareInternet of ThingsManufacturing
Responsibilities
Take support calls, online chats from customers (often times multi-tasking)
Responding to customer questions via email and ticketing system
Following trouble shooting steps with customers to determine issues
Updating customer accounts
Explaining and support features about software
Troubleshooting network issues as it pertains to specific Monnit products
Escalating customer's issues to engineering as needed
Write support articles as required
Qualification
Required
Maintain a clean, courteous and professional demeanor
Physically able to sit long hours in front of a computer taking phone calls
Have great communication skills both written and verbal, and can read and write the English language well
Have a high level of knowledge working with computers, routers, switches and cellular network
Possess a good understanding of networking and internet addressing
A basic understanding of how radio frequencies work
Have a minimum of two years previous customer service experience
Previous call center experience, preferably in a technical support capacity
Proficiency in typing at least 30WPM is required (you will be required to take a typing test)
Ability to navigate software applications and operating systems
Provide exceptional customer service
Integrity, honesty and punctuality are expected
Highly driven with an execution focus and strong sense of urgency
Preferred
Should be proficient with MS Office products (Excel, Word, PowerPoint, Outlook) and operating systems
Shipping program experience such as FedEx, UPS and USPS online is beneficial but not required
Knowledge of CRMs is useful (Sales Force knowledge a plus) but not required
Company
Monnit Corporation
At Monnit, we aim to bridge the gap between industry and technology through the Internet of Things by empowering businesses with low-cost, simple sensor solutions to monitor anything.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Young
Software, Founder
Jennifer Johnson
Partner Program Administrator
Recent News
2026-01-09
Company data provided by crunchbase