Würk · 1 day ago
Manager of Customer Support
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $90K/yr
4+ years expWürk is a purpose-driven organization providing an all-in-one workforce management solution to employers in regulated industries. The Manager of Customer Support will lead the support team, resolve common issues, streamline operations, and develop internal training material while ensuring adherence to service level agreements.
CannabisFinTechHuman ResourcesSoftware
No H1B
Responsibilities
Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments
Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members
Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations
Servicing current customers as a system functional expert for Würk’s platform
Working collaboratively with the services and implementation departments to support a successful client experience
Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future
Qualification
Required
2+ years of UKG Ready experience
4+ years of experience with customer support
2-year college degree or equivalent work experience
Strong problem solving and critical thinking skills
Passion for customer success with an above and beyond attitude
2+ years of customer support Leadership experience, attention to detail, and organizational skills
Enthusiasm, compassion and humor!
Excellent technical ability
Preferred
Experience with HRIS/HCM Technology
Experience with running payroll and/or applicable systems knowledge (i.e. Kronos WFR, ADP, Paychex, or similar)
Knowledge of federal, state and local employer tax laws and regulations
Experience with Salesforce ServiceCloud or other Support ticketing systems
Benefits
Competitive medical, dental, and vision plans
100% employer-paid basic life insurance, short term disability, and employee assistance programs
401(k) traditional and Roth plans with Employer Match
Generous PTO, bonus, and stock options
$400 office equipment reimbursement
$300/year fitness reimbursement
Monthly internet reimbursement
Paid professional development & tuition reimbursement
Generous referral bonuses
Paid parental leave
Remote-friendly work environment
Paid sabbatical leave program
Company
Würk
Würk exists to help compliance-centric businesses fortify, comply, and thrive in the face of uncertain highly regulated environments.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.62MKey Investors
WurkArcview GroupPoseidon Asset Management
2021-04-22Series A· $3.5M
2019-02-12Series A· $17M
2018-11-20Seed· $1M
Leadership Team
Keegan Peterson
Founder & CEO
Karen Davis
Chief Customer Officer
Recent News
Company data provided by crunchbase