Foundant Technologies · 5 hours ago
Senior Manager, Enterprise Client Success
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expFoundant Technologies is a company that empowers mission-driven organizations through comprehensive software solutions. The Senior Manager of Enterprise Client Success will lead a team to shape and execute a client success strategy, ensuring clients realize maximum value from the company's solutions.
ComputerSoftware
Responsibilities
Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement
Establish clear performance goals and provide ongoing coaching to elevate team capabilities
Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships
Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact
Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism
Serve as a trusted advisor to senior client stakeholders, building strong executive relationships
Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience
Collaborate with Sales and Account Management to support renewals and expansion opportunities
Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs
Leverage insights to proactively identify risks and opportunities, driving strategic interventions
Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences
Ensure compliance with enterprise-level SLAs and contractual obligations
Qualification
Required
8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts
Strong leadership and people management skills with a proven ability to build high-performing teams
Exceptional communication and executive presence; comfortable engaging with senior client stakeholders
Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools
Familiarity with SaaS, enterprise technology solutions, and multi-product environments
Preferred
Experience / Understanding of the philanthropic sector is preferred, including trends, challenges, and best practices for serving different types of mission-driven organizations
Benefits
Competitive salary and benefits
Tuition, and lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Company
Foundant Technologies
Foundant Technologies is a provider of the Grant Lifecycle Manager (GLM) system for the philanthropic community.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-02-15Acquired
Leadership Team
Mark Larimer
Co-Founder
Daren Nordhagen
Chairman Of The Board
Recent News
Company data provided by crunchbase