One80 Intermediaries · 7 hours ago
Customer Care Representative (Part-Time)
United States
Part-time
Remote
Entry Level
$21/hr - $23/hr
1+ years expOne80 Intermediaries is a global insurance distribution platform seeking a Customer Care Representative to assist insureds and carriers with inquiries and problem resolution. The role involves answering calls, processing inquiries, and ensuring customer satisfaction while contributing to business retention efforts.
ConsultingInsuranceWholesale
Responsibilities
Answers all incoming telephone calls promptly and professionally. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards
Processes and responds professionally to inquiries received via email, fax, or mail within established service levels
Accurately documents customer contact reasons and resolution in accordance with department protocol and completes applicable system and carrier website updates
Determines, analyzes, and solves problems related to policies and billing issues. Successfully applies problem solving and time management methodology; balances multiple tasks as business needs arise while maintaining production and quality standards
Uses de-escalation tactics when needed. Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a 'customer first' philosophy
Develops and maintains product, procedural and technical systems knowledge
Qualification
Required
Associates degree and 1 year experience in customer service and/or sales, preferably in the insurance industry; or an equivalent combination of education and experience
Proficiency using computers and Microsoft Office tools required, including experience with administration platforms and call center specific phone systems
Strong attention to detail and demonstrated ability to meet established quality and productivity standards
NYS Property & Casualty or Personal Lines license is required
Preferred
Previous Personal Lines insurance experience
Reside in one of the following locations: New York, New Jersey, Vermont, Connecticut, New Hampshire, Pennsylvania, or Massachusetts
Company
One80 Intermediaries
One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Martin Burlingame
Managing Director
Recent News
2025-09-19
2025-09-12
Company data provided by crunchbase