Central California Legal Services · 15 hours ago
CCLS Paralegal - Legal Advice Line
Fresno,CA,US
Full-time
Onsite
Entry, Mid Level
$20.22/hr - $32.79/hr
1+ years expCentral California Legal Services (CCLS) is a non-profit organization providing free civil legal services to low-income individuals. The CCLS Paralegal will assist the Legal Advice Line by answering calls, conducting client interviews, and managing legal documents to ensure efficient service delivery.
LegalProfessional ServicesSocial Assistance
Responsibilities
Effectively and efficiently answer incoming calls
Conduct initial applicant screening, uploading documents to Legal Server case files, performing conflict checks, determining eligibility for services, and providing referrals to applicants that are determined to be non-eligible
Interview clients determined to be eligible by phone, enter client information and notes into the computer system and maintain client files electronically, conveying legal information and counsel, assembling and mailing appropriate correspondence, such as closing and rejection letters and literature to clients as needed
Participate in organizational projects as assigned
Continuously improve knowledge and ability to provide efficient, high quality legal assistance, engaging in community outreach as directed
Perform other duties as assigned
Qualification
Required
Ability to fluently and effectively speak, understand and courteously converse with English, Spanish, and/or Hmong speakers strongly preferred
Capable of effectively and courteously conversing with individuals from the client community who communicate using other languages or methods (with the use of an interpreter as needed)
Ability to interact with individuals and groups in a professional, courteous, and culturally competent manner
Ability to work both independently and cooperatively in a team environment; maintain positive working relationship with team and other staff members; and provide and receive assistance from the team and other staff members
Ability to speak on the phone and take consecutive calls for up to two hours without a break, multiple times per day
Ability to work under pressure and deal with stress while maintaining a professional and appropriate manner with callers and staff
Ability to work quickly but accurately, multi-task, and meet short timelines
Ability to engage in outreach activities in the community when required
Ability to work evenings and weekends if required
Excellent oral and written communication skills, and ability to document work activities on a contemporaneous and accurate basis
Ability to be punctual and reliable in attending work and keeping work commitments
Ability to obtain and maintain detailed understanding and ensure compliance with grantor requirements and CCLS policy and practices
Ability to obtain and maintain detailed understanding of substantive law areas addressed by the Legal Advice Line
Competency/experience with PC systems and standard software (Microsoft Office, Access, Word, Excel, Outlook, PowerPoint, and other relevant databases)
Reliable transportation, a valid CA Drivers' License with appropriate car insurance
Education, training and experience sufficient to meet the requirements of Business & Professions Code § 6450, including documentation of at least one of the following:
A certificate of completion of a paralegal program approved by the American Bar Association
A certificate of completion of a paralegal program, or a degree from a postsecondary institution that requires the successful completion of a minimum of 24 semester (or equivalent) units in law-related courses and that has been accredited by a national or regional accrediting organization or approved by the Bureau for Private Postsecondary and Vocational Education
A baccalaureate degree or an advanced degree in any subject, a minimum of one year of law-related experience under the supervision of an attorney who has been an active member of the State Bar of California for at least the preceding three years or who has practiced in the federal courts of this state for at least the preceding three years, and a written declaration from this attorney stating that the person is qualified to perform paralegal tasks
A high school diploma or general equivalency diploma, a minimum of three years of law-related experience under the supervision of an attorney who has been an active member of the State Bar of California for at least the preceding three years or who has practiced in the federal courts of this state for at least the preceding three years, and a written declaration from this attorney stating that the person is qualified to perform paralegal tasks
Company
Central California Legal Services
Central California Legal Services is a non-profit organization that provides civil legal assistance and free legal services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Joost
Director of Pro Bono and Strategic Partnerships
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