Pathstone · 8 hours ago
Service Desk Technician
New York, New York, United States
Full-time
Onsite
Mid Level
$65K/yr - $85K/yr
3+ years expPathstone is a dynamic, rapidly growing wealth management firm that serves ultra-high net worth families and foundations. They are seeking a Service Desk Technician to provide technical assistance and troubleshoot computer hardware and software issues for users.
AdviceComplianceConsultingFinancial ServicesInsuranceLegalRisk Management
No H1B
Responsibilities
Identifies, investigates, and resolves users’ problems with computer software and hardware
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns
Consults with users to determine steps and procedures taken to identify and resolve the problem
Prioritizing tasks and meeting SLAs in a fast-paced environment
Ability to analyze issues, identify root causes, and provide effective solutions
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
Collaborates with other staff to research and resolve problems
Assist in setting up and shipping computer hardware to new users
Arranges service by software or hardware vendors to repair or replace defective products
Maintains knowledge of technology innovations and trends
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science or related field
3+ years of experience in customer technical support highly preferred
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical team members and customers
Strong analytical and problem-solving skills
Proficient in managing M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive
Experience in troubleshooting Microsoft Teams issues, setting up channels, and managing collaboration features
Familiarity with Intune for mobile device management (MDM) and endpoint security
Competent in diagnosing and resolving Windows-related problems
Skilled in M365 user provisioning, license management, and mailbox administration
Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk
Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate an upbeat demeanor
Must be able to lift at least 15 pounds
Benefits
Comprehensive medical, vision, and dental coverage
Flexible spending
Flexible PTO
Life insurance
Education support
401k plan
Parental leave
And more
Company
Pathstone
Pathstone is a financial service company that provides oriented impact investment solutions inclusive of measurement and reporting tools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kelso & Company
2023-03-06Private Equity
2019-11-06Private Equity
Leadership Team
Allan Zachariah
Co-Chairman
Recent News
Company data provided by crunchbase