CLS Living · 4 hours ago
Assistant General Manager
Harrisonburg, VA, US
Full-time
Onsite
Entry, Mid Level
$24/hr - $24/hr
1+ years expCLS Living is dedicated to providing an unparalleled resident experience and workplace environment. The Assistant General Manager will support the General Manager in leading team members, managing property administration, ensuring financial performance, and enhancing customer experience initiatives.
Real Estate
Responsibilities
Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it
Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards
Assist the General Manager with the training, coaching, development and leadership of exceptional team members
Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors
Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance
Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards
Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high
Maintain occupancy at or above 99% and collections at or above 98% of potential income
Perform lease processing and administration, to ensure accuracy of property management software. Perform regular audits of property management software and leases as needed
Oversee collections efforts at the property, in order to keep delinquencies under 2% of income
Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management
Assist Manager to oversee monthly reports, budget targets, and variance reports as needed
Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc
Manage all customer sales interactions, both personally and through directing team members in alignment with company standards
Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities
Manage promotional material and property incentives meeting marketing and concession budget
Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them
Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention
Qualification
Required
A Bachelor degree; or 1 years' experience in the student/multi-family housing industry; or equivalent combination of education and experience
Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata)
Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws
Strong skills in hiring and staff development, budgeting and marketing planning, scheduling & managing operations
Benefits
Generous paid time off
401(k) matching
Health, Dental and Vision
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Parental leave
Professional development assistance
Relocation assistance
Unparalleled company culture
Opportunities for growth and advancement
Fun and flexible work environment
Company
CLS Living
CLS Living is an innovative real estate company who owns and operates 60+ communities in 40+markets across the United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Hughes
Chief Financial Officer
Company data provided by crunchbase