Scalence L.L.C. · 18 hours ago
Customer Support Representative
Johnston, IA
Full-time
Onsite
Entry Level
3+ years expScalence L.L.C. is seeking a Customer Support Representative to join their Technical Support Center. The role involves providing front-line technical support to John Deere dealers and customers regarding Intelligent Solutions Group products, ensuring customer satisfaction and retention through effective communication and troubleshooting.
Information Technology & Services
Responsibilities
The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system
Technicians also create and maintain support tools/solutions available online
Qualification
Required
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
Candidate must be available to work any 8-hour shift within the 7am-7pm support window
Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week
Preferred
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc
If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase