Azalea Health · 12 hours ago
Client Success Manager
Atlanta, GA, USA, 30328
Full-time
Onsite
Mid Level
3+ years expAzalea Health is seeking a highly skilled Client Success Manager (CSM) to collaborate closely with clients to understand their business objectives and identify opportunities to increase client satisfaction, reduce churn, and strengthen brand loyalty. The successful candidate will meet or exceed retention targets and be responsible for developing and executing strategies that leverage client relationships for referral opportunities through outreach and advocacy.
Health CareInformation TechnologySoftware
Responsibilities
Develop a deep understanding of each client's business objectives, challenges, and goals, and work closely with clients to identify areas where Azalea Health can add value, improve client satisfaction, and increase referenceability
Build strong relationships with clients by serving as a trusted advisor, providing guidance and support to ensure clients achieve their desired outcomes
Develop and execute client engagement plans, including regular check-ins, business reviews, and ongoing communication to ensure clients are achieving their desired outcomes
Develop and manage client centric programs focused on improving the client journey
Successfully manage your book of business by ensuring each client achieves its business outcomes while maximizing client health
Proactively identify potential risks to client satisfaction and develop strategies to mitigate these risks
Collaborate with other departments, such as Sales, Product, and Technology to ensure client needs are met and feedback is incorporated into future product and service offerings
Advocate for clients internally and work to resolve any issues or concerns they may have
Analyze and report on client satisfaction and other key metrics, and using this information to drive continuous improvement
Maintain updated knowledge of Azalea Health's software products and services – with the ability to perform demonstrations of all Azalea products and services to clients as needed
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required
3-5 years of experience in SaaS Customer Success; 2+ years of experience in Healthcare IT, Customer Support required
Prior demonstrated experience with clinical and quality measure workflows
Demonstrated results in driving customer adoption and advocacy
Ability to influence through persuasion, negotiation, and consensus building
Ability to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environment
Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholders
Ability to travel up to 20%
Preferred
Prior Revenue Cycle Management experience preferred
Benefits
Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insurance
Generous employer sponsored subsidy towards employee's medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employees
Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Competitive total rewards package that offers competitive pay and advancement opportunities
Company
Azalea Health
Azalea Health is a leading provider of cloud-based healthcare solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$88.5MKey Investors
CIBC Innovation BankingLLR PartnersKayne Anderson Growth Capital
2022-12-15Debt Financing· $45M
2021-10-14Debt Financing· $30M
2021-03-01Private Equity
Leadership Team
Baha Zeidan
CEO
Douglas Swords
Co-Founder, VP of RCM
Recent News
2025-06-21
DelveInsight Business Research LLP
2025-06-12
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