Restaurant Brands International · 14 hours ago
Desktop Support Analyst
Syracuse, NY
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expRestaurant Brands International Inc. is one of the world's largest quick service restaurant companies, owning iconic brands such as TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. The Analyst, End User Support will be responsible for triaging IT incidents and providing Level 2 support for end user technology platforms, ensuring timely service and responsiveness to internal clients.
Brand MarketingHotelRestaurants
Responsibilities
Triage, assign and troubleshoot incident tickets for affected clients and end users
Document solutions to all incidents and add to the department KMDB
Assist the Helpdesk as Level 2 support for all End user technology platforms and interfaces
Assist the Helpdesk as Level 2 support for all hardware configurations of End user technology platforms and interfaces
Apply software changes and make configuration changes for new devices, new sites, and existing sites
Validate hard drive image changes for the Helpdesk for replacement on all supported systems
Track and maintain hardware/software Inventory for all end user systems and hardware
Ensure tickets are closed in a timely manner maintaining SLAs and escalating to leadership or next level support where required
Assist with approved installation and software modifications for all applications associated with end user systems
Other duties as assigned
Qualification
Required
Associate's degree in computer related field required, Bachelor's Degree preferred or equivalent experience
2+ years in service/help desk, field services, smart hands or deskside support
2+ years Windows Operating Systems required
2+ years diagnosing hardware/software conflicts, hardware components, and testing of hardware failures is required
1+ year Networking concepts is required
Ability to learn software applications with minimal training is required
Proficient use of Microsoft Teams, Office and 365 products and some administration
Excellent understanding of Remote support communication software, such as SCCM, Intune, Team Viewer
Experience and ability to understand data flow processes
Familiarity of Microsoft DOS and PowerShell scripts
Preferred
Certifications in AWS, ITIL, or related technical fields a plus
Benefits
Health benefits (medical, dental, vision and life insurance) offered upon hire date
Fertility benefits to support family planning needs
A 401(k) plan with Company match available after the first year of service
Time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
Short-term and long-term disability insurance
Telemedicine & mental wellness support
Various learning and development courses
Comprehensive global paid parental leave program
Free telemedicine and mental wellness support
Company
Restaurant Brands International
Restaurant Brands International is one of the world's largest quick service restaurant companies
5001-10000 employees
H1B Sponsorship
Restaurant Brands International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (16)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.57B2025-11-13Post Ipo Secondary
2024-09-03Post Ipo Debt· $369.16M
2024-08-12Post Ipo Secondary
Leadership Team
Daniel Schwartz
CEO
Sami Siddiqui
Chief Financial Officer
Recent News
2026-01-16
2025-12-09
Company data provided by crunchbase