Farmers Insurance · 12 hours ago
Customer Care Representative (Hybrid - Caledonia, MI)
Caledonia, MI
Full-time
Hybrid
Entry Level
$22.31/hr - $22.31/hr
1+ years expFarmers Insurance is dedicated to providing peace of mind through comprehensive protection and advice to customers. The Customer Care Representative role involves being the first point of contact for customers, addressing inquiries related to insurance policies, coverage, and billing issues while delivering exceptional customer service.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits
Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system
Escalate unresolved issues requiring advanced support for further resolution
Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current
Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership
Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs
Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off
Qualification
Required
High School Diploma or equivalent required
Minimum of 1-3 years customer service
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Preferred
1 year of experience in call center environment or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Experience with Microsoft Office suite of tools preferred
Benefits
401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
10001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (86)
2022 (129)
2021 (106)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
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