Ryman Hospitality Properties · 1 day ago
Part Time - Seasonal Operations Coordinator - Ascend Amphitheater
Nashville, TN
Part-time
Onsite
Entry, Mid Level
2+ years expRyman Hospitality Properties is seeking a Part Time - Seasonal Operations Coordinator to provide essential administrative support for maintaining operational excellence. The role involves managing guest services, supporting venue leadership, and ensuring compliance with ADA standards while delivering exceptional experiences to guests.
HospitalityHotelReal Estate Investment
Responsibilities
Deliver exceptional guest service by managing inquiries, complaints, and escalations with professionalism. Support safe crowd flow, wayfinding, and guest safety
Assist with daily administrative and general office functions, including maintaining office supplies, invoice processing, and recordkeeping. Serve as a liaison between guests, venue management, promoters, and third-party vendors
Create and distribute all day-of-show deliverables, including show sheets, advance information, and credentialing materials in collaboration with venue leaders
Assist with event-day operations, including gates, seating, VIP areas, and emergency response with accessibility considerations. Support emergency evacuation planning with a focus on accessible egress
Serve as the primary ADA point of contact. Conduct pre-event accessibility checks. Coordinate accommodations and respond to accessibility requests. Partner with operations, security, and production teams to identify and provide guidance for accommodation and guest interactions
Maintain documentation of accommodation requests, incidents, and resolutions. Review and update accessibility policies and procedures for continuous improvement
Assist recruitment in sourcing candidates and scheduling interviews. Support onboarding new hires through I-9 verification, parking administration, uniform ordering, and related onboarding activities
Maintain employee timekeeping and personnel records. Track attendance to ensure timely and appropriate compensation. Ensure personnel transactions are completed per company policy
Support employee learning and development. Schedule and track training programs and required certifications. Train and support front-line staff on ADA awareness, accessibility procedures, and inclusive guest service. Coordinate engagement activities
Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
2+ years' related experience required
Effective interpersonal, written and verbal communication skills
Strong organizations skills and attention to detail
Proficient with Microsoft Office applications with intermediate Microsoft Excel skills
Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs
Must complete Crowd Management training upon hire
Company
Ryman Hospitality Properties
Ryman Hospitality Properties (NYSE: RHP) specializes in group-oriented, destination hotel assets in urban and resort markets.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.64B2025-05-20Post Ipo Debt· $614M
2025-05-19Post Ipo Equity· $275M
2024-03-21Post Ipo Debt· $1B
Leadership Team
Colin Reed
Chairman and CEO
Recent News
Venture Capital Journal
2025-12-25
Company data provided by crunchbase