ICE · 6 hours ago
Principal Consultant, Client Services
US-FL-Jacksonville
Full-time
Hybrid
Lead/Staff
$110K/yr - $140K/yrICE is a leading company in the financial services sector, and they are seeking a Principal Consultant for their Client Services team. This role focuses on providing expertise in Mortgage and Consumer servicing Cash and Corporate accounting functions, including impact analysis, business reviews, and program management.
E-CommerceFashionJewelryMarketplace
Responsibilities
Works within a team on Investor and Corporate Accounting business consulting projects to meet specific client requirements
Expertly configures, research and documents client needs related to the assigned function
Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing
Provides recommendations on best practices and changes in technology accordingly
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met
Consults directly with the client and may travel to the client site (up to 30% anticipated)
Acts as team leader for consulting projects, leading sub-plans, or small projects. May mentor, guide, advise, and/or check the work of less experienced Technology Business Consultants
May play a key role in the training of client and technical support personnel on enhancements, new analytics, or procedures
Performs other related duties as assigned
Qualification
Required
Familiarity with ICE Mortgage Technology products and service required
In-depth knowledge of Mortgage and Investor and Corporate Accounting operations and related ICE Mortgage Technology products required
Familiarity with Payment Services integrations required
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors)
Proficiency in business modeling and requirements definition disciplines
Ability to estimate work effort for configurations and ensure the project is successfully completed
Benefits
Healthcare coverage (medical, dental and vision)
A 401(k) plan
Life insurance
Time off
Paid leave for qualifying circumstances
Company
ICE
We are building the largest jewelry marketplace.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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