ICONMA · 1 month ago
Customer Support Engineering – 10
Troy, MI
Full-time
Onsite
Entry, Mid Level
$34.57/hr - $36.13/hr
2+ years expICONMA is an Automotive Aftermarket company seeking a Customer Support Engineering – 10 for their Troy/Detroit, MI location. The role involves effective communication regarding quality concerns, interfacing with suppliers, and ensuring quality standards are maintained in the manufacturing process.
Staffing & Recruiting
Responsibilities
Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
Ability to present status of issue resolution to plant management team
Key interface with Quality
Knowledge of supplier’s manufacturing process
Facilitator for visits from supplier's corporate office
Empowered to deploy resources by and from corporate office
Understands whether supplier is design responsible
Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place
Knowledge of Specifications / SCs / CCs
Participates with Incoming Quality and PVT during investigation of emerging quality concerns
Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
Effectively cuts issues off at customer plant
Ensures clean cutoff including parts in transit and sitting in trailers
Verifies certified stock is being used on the line
Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
Understands part return process for parts shipped out of customer assembly plant
Has appropriate means to test/check parts (functional/visual)
Effectively drives closure to all issues and communicates status through PCA to affected parties
Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
Handles Stage 1 disputes with IQ
Attends IQ Binning meetings (if applicable)
Supports Bi Weekly Top Supplier Meeting (if applicable)
Supports daily Plant Quality Meetings (if applicable)
Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly
Has knowledge of the supplier manufacturing processes & poka yokes
Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc
Attends the VRT ECB binning meetings daily or as requested
For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member
Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects
Participates in color harmony meeting when required
Obtain company plant clean point and verifies that certified stock is being used on the line
Follow up with their plant contacts and ensure that 8Ds are send to the plants on time
Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution
For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered
Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time
Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date
Representatives should get to know their VRT Leader & VRT team members, &
Understand where & when the VRT meetings take place
Qualification
Required
Years of experience 2- 5
BS Engineering Degree or equivalent STEM Major
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Presentation and Management Skills
Prior injection Molding and plastic fabrication knowledge
Knowledge of Quality defects on molded component
Prior testing and validation software skills
Prior Wiring Harness Engineering Experience
Trouble shoot wiring harness problems
Knowledge of vehicle electrical Structure
Engineering blueprints reading and interpretation
Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans
Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow
People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
Multifunctional comfortable to follow up several projects at the same time
Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration
Organized and self-sufficient professional
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
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