Allergan Aesthetics, an AbbVie Company · 15 hours ago
Copy of Customer Service Representative
Florham Park, NJ, USA
Full-time
Hybrid
Entry Level
$23/hr - $41.50/hr
2+ years expAbbVie is a company dedicated to discovering and delivering innovative medicines and solutions that address serious health issues. The Customer Service Representative will process customer orders, manage document creation and shipment tracking, and support customer service operations while adhering to compliance and quality standards.
BeautyManufacturingPharmaceuticalWellness
Responsibilities
Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data
Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement
Process returns according to Terms and Conditions Critical knowledge and application of Terms and Conditions
Support Customer Service Operations project initiatives
Support Key Performance Indicators to achieve department service level goals
Identify process improvements where applicable for superior customer service including new customer requirements
Other duties as assigned by leadership team
Compliance: •Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real •Complete/apply all quality, regulatory safety, and compliance training •Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer
Qualification
Required
High School Diploma or GED required
2 years customer service-related experience required
Ability to interact with all levels of personnel, customers and sales force
Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility
Ability to multitask, prioritize work, effective time management and organizational skills
Ability to work independently and in a team environment
Keen attention to detail with a prominent level of accuracy
Preferred
Bachelor's degree preferred, preferably in business management
Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred
Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Company
Allergan Aesthetics, an AbbVie Company
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
1001-5000 employees
H1B Sponsorship
Allergan Aesthetics, an AbbVie Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (16)
2021 (14)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Nicole Mowad-Nassar
Senior Vice President, AbbVie and President, Global Allergan Aesthetics
Recent News
2025-12-04
Company data provided by crunchbase