Peraton · 1 day ago
Field Service Representative (FSR) - Journeyman
US-FL-Hurlburt Field
Full-time
Onsite
Mid, Senior Level
$80K/yr - $128K/yr
5+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior Field Service Representative to provide technical and management leadership for equipment and information support functions, ensuring effective operations and troubleshooting of C2ISR systems.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Applies expertise across multiple complex field service tasks as member of CONUS-based global mobility/rapid deployment team. Operates with appreciable latitude in accordance with the Peraton FSR Framework
Performs independent setup, basic configuration, operational testing, and comprehensive troubleshooting of C2ISR systems and components (RF and networking equipment) during installations, pre-deployments, and deployments
Manages teardown, packing, and shipping processes for C2ISR equipment, including executing Return Material Authorization (RMA) procedures efficiently
Provides on-site training to personnel on system setup, operations/configuration of RF and network components, and troubleshooting, ensuring effective knowledge transfer
Contributes to Field Maintenance and Support Reports (FMSRs) by documenting deployed FSR activities, completed repairs, and identified outstanding issues or trends for PRDs
Delivers effective help desk support, diagnosing and resolving complex issues, and coordinating with higher-tier support when necessary
Collaborates effectively with technical teams and site personnel to address system issues and logistical challenges
Operates with appreciable latitude in developing methodologies for providing rapid and effective on-site support across diverse mission environments
Ensures and champions adherence to established FSR support procedures, quality standards, and all regulatory requirements as outlined in PRDs
Provides support for crew change-out activities, ensuring continuity of service and smooth transitions for deployed systems
Utilizes the following TO Management & Financial Tracking Tools: Microsoft Power Platform (Power Apps, Power BI, Power Automate); G Invoicing API; ASSIST portal integration; variance analysis dashboards; MS Project; Primavera; GFP management modules; WBS tracking systems; ServiceNow; Jira Service Desk; automated RIP/CTP/TAR workflows; SharePoint libraries; Confluence; Microsoft Search; lessons learned databases; video library repositories; eMass, Archer GRC; internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps
Utilizes the following Role Specific Tools: Deployment logistics platforms for rapid global support; SATCOM gateway troubleshooting kits (RGEP/IGEP integration modules, L3 Harris SRVT converters); portable diagnostic tools for ISR platforms and ground stations; ticketing and incident management systems (ServiceNow, Remedy); stakeholder communication dashboards for field issue visibility; SOP/QRC libraries for standardized field support processes; lessons learned repositories for installation and sustainment practices; configuration management databases (CMDB) for deployed assets; variance and utilization analysis tools for field operations; compliance audit checklists for DoD field service standards; predictive analytics engines for failure forecasting and preventive maintenance; mobile collaboration tools for real time coordination with engineering teams
Qualification
Required
Previous experience as a Field Service Representative (FSR) or similar role supporting a DoD customer at the CCMD level; Minimum of 5 years' experience with BS/BA, or 3 years' experience with MS/MA, or 0 years' experience with PhD
A current, active DoD security clearance at the TS/SCI level
US citizenship is required
Benefits
Access to professional development opportunities and career growth within the intelligence and cybersecurity community
Opportunity to work with advanced tactical communications technologies and AISR systems
Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
Company data provided by crunchbase