NEOGOV · 14 hours ago
Customer Service Representative - Casual
Chehalis, WA
Full-time
Onsite
Entry Level
$23.34/hr - $31.38/hr
2+ years expLewis County is currently hiring a Customer Service Representative - Casual to join their Public Health & Social Services Department. This temporary position involves providing customer service, performing clerical functions, and assisting customers with inquiries and applications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists customers at the public counter, by telephone, and by email; responds to public inquiries regarding departmental programs, services, policies, processes, and procedures
Responds to customers, via phone and email and in person. Issues certificates and permits, and makes referrals to community services
Collects and receives fees, balances cash till daily, prepares daily deposit, and handles cash per county cash handling policy and procedures
Maintains a variety of program databases necessary for a variety of uses such as report development, billings, and tracking
Maintains functional awareness of updates in program areas and assures co-workers are cross trained. This may include knowing pertinent RCWs and WACs e.g. responsibilities of Deputy County Registrar for births and deaths as well as development of desk manuals
Maintains customer, client, and various program records that may include following Washington Secretary of State guidelines for archiving government records
Provides support to various programs that could include typing of monthly calendars, press releases, and other information for media, preparation of vouchers etc
Participates in trainings, client meetings, in-house meetings, and community meetings as assigned
Occasional local travel to support departmental operations, including procurement of supplies and completion of routine errands
Maintains stock of necessary supplies and order forms, pamphlets etc. as necessary
Maintains absolute confidentiality of work-related issues and County information; complies with the confidentiality standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended, and HIPAA policies and procedures
Assists individuals in preparing program applications; determines applicant eligibility; calculates levels of exemption
Prepares and maintains departmental forms, records, files, and other documentation
Qualification
Required
High school diploma or GED equivalent; AND two (2) years of customer service and/or general office experience
Valid Washington State Driver License
Benefits
After ninety (90) calendar days of employment, casual employees receive one (1) hour of sick time for every forty (40) hours worked.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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