Bravium Consulting Inc. · 19 hours ago
ServiceNow System Administrator
United States
Full-time
Remote
Mid Level
4+ years expBravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. They are seeking a ServiceNow System Administrator to provide operational support and maintenance on the ServiceNow platform, ensuring stability, performance, and availability of production capabilities.
ConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Responsible for performing day-to-day operations and maintenance tasks for the ServiceNow platform
Monitor and troubleshoot system performance issues and take corrective actions as needed
Ensure availability and reliability of the ServiceNow platform, including backups and disaster recovery planning
Manage user access and security, and implement security best practices
Ensure compliance with internal policies and industry standards
Participate in the design and implementation of new ServiceNow applications, processes and workflows
Provide technical support and training to end users
Communicate with stakeholders and manage change requests to ensure the ServiceNow platform meets the evolving needs of FHFA
Qualification
Required
Responsible for performing day-to-day operations and maintenance tasks for the ServiceNow platform
Monitor and troubleshoot system performance issues and take corrective actions as needed
Ensure availability and reliability of the ServiceNow platform, including backups and disaster recovery planning
Manage user access and security, and implement security best practices
Ensure compliance with internal policies and industry standards
Participate in the design and implementation of new ServiceNow applications, processes and workflows
Provide technical support and training to end users
Communicate with stakeholders and manage change requests to ensure the ServiceNow platform meets the evolving needs of FHFA
US Citizen
4+ years of overall IT experience supporting enterprise systems, service management processes, and end-user support operations
2+ years of recent hands-on experience administering the ServiceNow platform, including configuration, troubleshooting, and ongoing maintenance
Experience supporting and configuring ServiceNow modules including ITSM, ITAM, WSD, SAM, and ITOM in a production environment
Skilled in ServiceNow user and group administration, role-based access control, and maintaining data integrity across CMDB and asset records
Experience configuring workflows, forms, fields, business rules, client scripts, UI policies, notifications, and SLAs to support business requirements
Familiarity with ITIL-based processes such as Incident, Request, Problem, Change, Knowledge, and Asset lifecycle management
Experience supporting integrations and data imports using Import Sets, Transform Maps, and scheduled jobs to ensure accurate and timely data updates
Ability to monitor platform health, troubleshoot performance issues, and resolve incidents related to ServiceNow functionality
Experience developing and maintaining dashboards, reports, and KPIs to support operational visibility and leadership reporting
Strong documentation skills, including creation of SOPs, knowledge articles, and technical guidance for users and support teams
Benefits
15 PTO days
11 paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary
Training Program
Employee Assistance Program
Maternity Leave
Paternity Leave
Annual performance bonuses
Referral bonus
Flexible work arrangements
Access to robust training and professional development program
Employee Assistance Program (EAP) for mental health and wellness support
Company
Bravium Consulting Inc.
Bravium Consulting Inc. is a Maryland based Woman Owned Small Business (WOSB) specializing in Management and Technology Consulting.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
C
Christine Nuessle
President and CEO
Recent News
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