Accommodations Plus International · 6 days ago
VP, Technical Operations & Support
Melville, NY
Full-time
Onsite
Director/Executive
$180K/yr - $200K/yr
10+ years expAccommodations Plus International (API) is the global leader in crew accommodation and travel logistics. They are seeking a Vice President of Technical Operations & Support who will be responsible for the seamless, secure, and reliable support of mission-critical software applications and employee systems, driving strategy and execution of all technical operations and support functions.
LogisticsTravel Accommodations
Responsibilities
Strategic Leadership: Develop and execute a comprehensive technology operations and support strategy that aligns with overall business goals and objectives
Operational Excellence & Reliability: Oversee the design, planning, implementation, and maintenance of support systems and tools to automate and make effective our tech ops and support processes using tools such as Jira Service Management
Customer Support & Experience: Define and implement world-class incident management and customer support strategies and service level agreements (SLAs), ensuring high customer satisfaction and retention for our mission-critical applications
Team Management & Development: Build, mentor, and lead high-performing, globally located level one, level two and incident management support teams, fostering a culture of accountability, responsiveness and technical growth
Process Improvement: Drive continuous improvement of our products and processes via thorough RCA analyses, implementing best practices and frameworks such as ITIL for IT Service Management (ITSM)
Operational Excellence: Enforce Service Level Objectives (SLOs) and key Performance Indicators (KPIs) for API’s applications, leading incident management, post-mortems, and proactive measures to ensure 24/7 reliability, effectiveness, and performance
Cross Team Collaboration: Partner with infrastructure and application engineering, product, and business leaders to ensure product stability and employee systems meet and exceed business and client needs
Qualification
Required
A Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required
10+ years of progressive experience in IT operations, systems administration, and/or technical support, with at least 5 years in a senior leadership/executive role
Deep experience with employee enablement tools including Microsoft suite of employee enablement products such as 365, Entra, Teams and others
Proven track record of managing globally distributed technical teams within a SaaS or enterprise software environment
Extensive experience with cloud computing and infrastructure management
Exceptional leadership, problem-solving, and decision-making abilities
Strong strategic thinking and project management skills
Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders and executive leadership
Deep understanding of enterprise architecture, system design, and software development lifecycle principles
Familiarity with ITSM platforms and data analytics tools for performance monitoring
Preferred
A Master's degree (MBA or related field) is highly preferred
Company
Accommodations Plus International
Accommodations Plus International provides crew lodging solutions in airline industry.
201-500 employees
H1B Sponsorship
Accommodations Plus International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ClearPoint Investment Partners
2025-06-03Acquired
2018-08-21Private Equity
Leadership Team
Richard McLeer
Chief Executive Officer
Tony Kamel
Founder and Chairman
Recent News
Company data provided by crunchbase