LoanCare · 3 hours ago
Process Improvement Analyst – Work From Home
United States
Full-time
Remote
Mid, Senior Level
$28.22/hr - $47.40/hr
3+ years expLoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry. The Process Improvement Analyst will partner with operations management to analyze current processes, recommend changes, and develop strategies to enhance efficiency and compliance in the mortgage services sector.
Responsibilities
Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives
Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes
Assists in development of business policies. Conducts business operations related studies for management
Manages projects and coordinates the implementation of process change rollouts. Oversees the technical and nontechnical implementation of new processes
Participates in the implementation of automated tools and technologies to create business process efficiencies
Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes
Creates and maintains project plans that track the completion and delivery of all milestones
Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business
Collaborates with operations and SME to determine and document as-in processes throughout the organization
Develops process map workflows, requirements, and work content documentation
Analyze client need(s) and recommend business solution(s) to process challenges
Promote positive and productive reaction to on-going business changes
Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy
Provide clear and concise communication and reporting to clients, project teams and stakeholders
All other duties as assigned
Qualification
Required
High School Diploma or equivalent required
4 year degree or applicable industry experience
A minimum of three years of mortgage industry experience
A minimum of three years supervisory experience
Proven record of leading and working with cross-functional teams
Ability to work independently with minimal supervision
Ability to manage and direct multiple projects concurrently
Ability to analyze, capture and communicate business processes
Intermediate to high skill level with Microsoft Office Suite of applications
Ability to accurately perform, verify, and understand advanced mathematical calculations
Ability to communicate effectively both in writing and orally, with all levels in organization and external clients
Advanced ability to determine compliance with established (or new) procedural standards; to research and report variance from standards
Benefits
Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan and employee stock purchase plan
Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Programs that celebrate achievements and milestones
Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Company
LoanCare
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Lauter
Chief Financial Officer and Executive Vice President
Suzanne Szymoniak
Chief Compliance Officer, SVP
Company data provided by crunchbase