Digital Federal Credit Union · 6 hours ago
Product Owner II, Marlborough or Chelmsford, Full-Time, On-site/Hybrid
Marlborough, MA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $114K/yr
3+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. The Product Owner II role oversees the Robotics Process Automation (RPA) platform, managing product enhancements and collaborating with internal stakeholders to improve member and employee experiences.
BankingFinanceFinancial Services
No H1B
Responsibilities
Communicate Product/Platform vision to the scrum team
Translate business strategies into the team’s prioritized backlog/release plan/sprint plan
Build superior the member and employee experience of the product, and manage product enhancements and features needed to drive the organization’s strategy and meet member needs
Create and maintain well refined product backlog
Create and write user stories, and
Monitor and measure value delivered by the platform team, and strive to accelerate value delivered by the scrum team
Keep the platform updated and relevant with the changing technology landscape and business demand
Manage the day-to-day objectives and operations of the platform
Meet with the business heads and leads, as well as conduct platform roadshows to make sure there is alignment within business departments in terms of priorities
Validate that business priorities have business value using scoring criteria
Collaborate with internal stakeholders across the organization, build inter-departmental relationships and collect feedback and solicit ideas for Automation opportunities and improvements
Manage and prioritize the product backlog in partnership with the Scrum Team
Attend project meetings, work through project deliverables, and keep management up to date on project status
Oversee all testing and validation as it applies to the support and experience of the platform
Prepare the release plans and share them with CU leaders at various levels to get buy-in
Continuously improve process and procedures to drive business efficiency and scalability, identifying and resolving inefficiencies
Define measurement and analytics requirements for various BOTs, pulling reports as necessary
Audit, monitor, and address business performance of the credit union’s Automation platforms with regular cadence to ensure a continued positive internal employee and member experience
Manage the creation and maintenance of support documentation for front-line staff to use for member servicing and issue resolution
Periodically present and report to executive management on the projects and initiatives
Communicate using the appropriate media and content for each level of the organization
Be highly communicative and responsive to all stakeholders while managing a large volume of projects
Perform other job-related duties as assigned by Managers(s)
Qualification
Required
3-6 years combined experience as a product owner to drive operational efficiencies
Bachelor's degree in computer science, design, or another applicable field preferred
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
Company data provided by crunchbase