L.A. Care Health Plan · 7 hours ago
Care Management Coordinator II
Los Angeles, CA
Contract
Onsite
New Grad, Entry Level
$50K/yr - $75K/yr
0+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, providing health coverage to low-income Los Angeles County residents. The Care Management Coordinator II is responsible for outreach to members and caregivers to enroll high-need members into Care Management and Disease Management programs, conducting health assessments, and coordinating care with the interdisciplinary team.
FitnessGovernmentHealth Care
Responsibilities
Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)
Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)
Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)
Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)
Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)
Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. (10%)
Performs other duties as assigned. (10%)
Qualification
Required
High School Diploma/or High School Equivalency Certificate
At least 6 months of experience in an administrative and customer service role in a health care/health services setting
Knowledge of medical terminology
Strong verbal and written communication skills
Proficiency in Microsoft Office with a high level of accuracy
Excellent organizational, and time management skills
Detail-oriented and a team player
Excellent customer service skills with compassion and empathy
Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others
Ability to value diversity of people and ideas, as well as interact with people from a wide range of backgrounds
Ability to be flexible, open-minded, listen to and consider others' viewpoints
Ability to work well and develop effective relationships with diverse personalities
Certified Medical Assistant (CMA)
Preferred
Associate's Degree
1 year of Medical Assistant experience
6 months of experience processing authorizations at a managed care/health plan setting
Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese
Motivation Interviewing
Trauma Informed Care
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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