1199SEIU Benefit and Pension Funds · 15 hours ago
Lead Employer Service Specialist
New York, NY
Full-time
Hybrid
Mid, Senior Level
3+ years exp1199SEIU Benefit and Pension Funds is seeking a Lead Employer Service Specialist to work closely with the Senior Manager and the Employer Portal Manager. The role involves training employers on the Employer Portal, managing payroll adjustments, and ensuring compliance with Fund rules while promoting a positive work culture.
Non ProfitRetirement
Responsibilities
Work closely with the Senior Manager and the Employer Portal Manager on a day-to-day basis
Works closely with the Employer Portal Manager and Employer Services Specialists to achieve the department goals and objectives
Serves as a bridge between the Employer Portal Manager and the Employer Services Specialists; while providing support, promoting a positive work culture, and facilitating success at the employer, member, and organizational level
Ensure all Employers in all Funds are trained and onboarded on the Employer Portal (Inclusive of non-benefit fund employers); employers retrained regarding enhancements and changes; payrolls, add/drop files, HC premiums, payroll file configuration, employment events; credits, new employers/member population updates are coordinated with appropriate departments and ensure all inquiries/issues are researched and brought to resolution
Identify Employers who will need additional training in areas such as payroll file upload, payroll adjustments, and employment events
Work with the Employer Portal Manager on training plans for current Portal Specialists, new hires and refresher trainings
Conduct trainings via Zoom, MS Teams or WebEx (at employer’s request), conduct team training in person as needed
Responsible for payroll adjustments/corrections, Review and release of the Home Care monthly statements and Add/Drop file processing
Assist in managing Service Now, email and telephone inquiries
Assisting with quality review of daily Portal data/reports and all employers accounts
Assisting with V3locity testing, comparison, and transition
Identify future Portal enhancements needed based on employer interaction and process improvement
Work closely with the Employer Portal Manager to Research and resolve payment inquiries and complex issues related to portal payments
Respond to payroll file research requests, and Pension inquires for current and former members
Assist team members with payroll file research to ensure all issues are resolved timely, and potential gaps in processes are identified & reported
Review CBA compliance during on-boarding; evaluate monthly payroll reports and work with employers where necessary to bring into compliance; educate employers regarding Fund rules – including CBA and Eligibility compliance
Qualification
Required
Bachelor's Degree in Accounting, Business or Finance or equivalent years of work experience required
Minimum of three (3) years relevant experience to include one (1) years supervisory experience and a minimum of one (1) year database management required
Preferred
Knowledge of Taft-Hartley Funds preferred
Prior experience with payroll procedures and formatting
Knowledge of the Employer Portal functionality, processes, and integration into V3/V3locity
Knowledge of the V3 system, Microsoft Office, Access and Fund policies and procedures
Knowledge of contract review and rate structure
Company
1199SEIU Benefit and Pension Funds
The 1199SEIU Funds are among the strongest and largest labor-management funds in the nation, providing a range of comprehensive benefits to 400,000 working and retired healthcare industry workers — members of 1199SEIU United Healthcare Workers East — and their families.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Donna Rey
Executive Director & CEO
Recent News
Crain's New York Business
2023-12-22
Company data provided by crunchbase