Sky Systems, Inc. (SkySys) · 1 day ago
Hybrid DWO/TOQIT Technician
East Hanover, NJ
Full-time
Hybrid
Entry, Mid Level
2+ years expSky Systems, Inc. is seeking a Hybrid DWO/TOQIT Technician to support the day-to-day operations of laptops and desktops. The role involves building, configuring, and maintaining PCs while providing IT support to clients and managing asset inventory.
Information Technology
Responsibilities
Build, Configure, Deploy and Maintain PC's and Peripherals specific to business users, manufacturing, and lab purposes
Adhere to scheduled appointments for asset recovery collections and e-waste processes
Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
Support Users Remotely utilizing teams, Bomgar or Remote desktop
Inventory control and asset management
Experience working in a team-oriented, collaborative environment with strong customer-service orientation
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares
Create build records. Ensure GDP standards, sign and send to lab teams
Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system
Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles following GxP, GmP and GDP practices
Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements
Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following litigation processes to ensure all equipment is quarantined properly
Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Interface and collaborate with other teams for issue resolutions
Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair
Assist Lab personnel with remediation of machine and software accounts
Create automatic backups of lab images and account access logs
Meet with vendors pre-implementation of new technology and ensure Client IT standards are met
Work with vendors on troubleshooting and implementation of lab devices
Perform IQ and OQ activities where needed
Ensure all quality standards are met to comply with FDA, EMA and CDC standards
Use knowledge of technology to implement new automation and quality of life for lab personnel
Utilize COMAP to ensure only proper patching is sent to devices based off vendor and software needs
Other Ad Hoc Activities and Reporting as required• Update, review, and approve SOPs
Review and approve qualification documents
Coordinate and manage the deliverables of monthly maintenance events
Engage with Quality Control (QC) representatives to ensure solutions are delivered and maintained to meet business goals and end user needs
Support QC business by managing QC requests in a timely manner
Coordinate, prioritize, and manage the QCIT deliverables for new system implementation
Engage with Quality Control representatives to ensure solutions are delivered and maintained to meet business goals and end user needs
Qualification
Required
This role be responsible for building and supporting day to day operations of all laptops and desktops in an operational environment
Become visible and provide IT support to the customer and provide guidance and support as needed
Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as home office users
Off hour, Weekend and Holiday support for all operational assets and systems as needed
Build, Configure, Deploy and Maintain PC's and Peripherals specific to business users, manufacturing, and lab purposes
Adhere to scheduled appointments for asset recovery collections and e-waste processes
Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
Support Users Remotely utilizing teams, Bomgar or Remote desktop
Inventory control and asset management
Experience working in a team-oriented, collaborative environment with strong customer-service orientation
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares
Create build records. Ensure GDP standards, sign and send to lab teams
Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system
Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles following GxP, GmP and GDP practices
Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements
Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following litigation processes to ensure all equipment is quarantined properly
Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Interface and collaborate with other teams for issue resolutions
Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair
Assist Lab personnel with remediation of machine and software accounts
Create automatic backups of lab images and account access logs
Meet with vendors pre-implementation of new technology and ensure Client IT standards are met
Work with vendors on troubleshooting and implementation of lab devices
Perform IQ and OQ activities where needed
Ensure all quality standards are met to comply with FDA, EMA and CDC standards
Use knowledge of technology to implement new automation and quality of life for lab personnel
Utilize COMAP to ensure only proper patching is sent to devices based off vendor and software needs
Other Ad Hoc Activities and Reporting as required
Update, review, and approve SOPs
Review and approve qualification documents
Coordinate and manage the deliverables of monthly maintenance events
Engage with Quality Control (QC) representatives to ensure solutions are delivered and maintained to meet business goals and end user needs
Support QC business by managing QC requests in a timely manner
Coordinate, prioritize, and manage the QCIT deliverables for new system implementation
Engage with Quality Control representatives to ensure solutions are delivered and maintained to meet business goals and end user needs
Solid knowledge of Windows, IOS or other computer operating systems
Understanding of Office Suite and SharePoint Technologies
Experienced in Service Now ticketing system
Hands-on hardware troubleshooting experience
Ability to read and understand technical manuals, procedural documentation and OEM guides
Knowledge of Active Directory, SCCM or other User and Asset rights or deployment systems
Good understanding of Skype, VPN and mobile device support
Knowledge of IMAC, SLA's and Asset management, ITIL
General understanding of network infrastructure of DNS, Proxy servers and firewalls
Basic knowledge of LAN/WAN setups and concepts
Knowledge of software distribution, patching and imaging technologies desirable
Understand and follow GxP, GmP and GDP Practices
Must have solid soft skills and be a good communicator
Must have valid license
Ability to lift 50lbs
Preferred
Associate degree in an IT-related field or working experience
At least 2 years of working experience in information technology. Excellent knowledge of English language (written and spoken)
Strong knowledge of laboratory instruments and related software applications
Experienced with troubleshooting and problem-solving
Experienced with GxP compliance and Computer Systems Validation
Working understanding of IT infrastructure and architecture. Knowledge of laboratory processes preferred
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
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