NinjaOne · 13 hours ago
Customer Success Manager, Channel
Hybrid Remote, Austin, Texas
Full-time
Hybrid
Mid Level
3+ years expNinjaOne is a company that automates IT processes to provide visibility, security, and control over endpoints for over 30,000 customers. They are seeking a Customer Success Manager, Channel who will be responsible for achieving sales, profitability, and retention objectives through managing relationships with channel partners and customers, driving revenue through marketing and sales programs.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
Responsibilities
Consistently meet and maintain your relationship with NinjaOne channel partners and customers
Drive Net dollar Retention through cross-sell upsell activities
Manage communications and employ conflict resolution with customers
Track and coordinate activities for each account
Negotiate and closing contracts
Analyze marketing trends and predictions
Determine customer needs and propose appropriate solutions
Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision)
Work closely with CAMs and channel team to assist in larger team initiatives
Qualification
Required
3-5 years' experience working with Channel Partners, Value Added Resellers, Distributors or Managed Service Providers
Thorough understanding of the reseller channel and what it takes to enable partner growth
Experience building and maintaining a strong network of partners
Strong written and verbal communication skills
Analytical, strategic mindset with proven problem-solving skills
Excellent customer service skills, with exceptional business and technical acumen
Ability to stay organized and thrive in a fast-paced, collaborative team environment
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
Michael Arrowsmith
CTO
Recent News
Crunchbase News
2026-01-16
2026-01-15
2026-01-15
Company data provided by crunchbase