Inside Higher Ed · 1 week ago
Systems Engineer (IT@JH Enterprise Directory & Messaging)
United States
Full-time
Remote
Mid, Senior Level
$73K/yr - $128K/yr
4+ years expInside Higher Ed is seeking a Systems Engineer for the IT@JH Enterprise Directory & Messaging team. The role involves designing and implementing complex solutions, maintaining server integrity, and collaborating on various IT projects to enhance service delivery and system performance.
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Responsibilities
Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues
Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product
Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers
Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes
Research, recommend, and implement new technologies based on the value to the institutions
Works with vendor processes and products to improve the quality and fit for the institutions. Typically establishes product mastery and demonstrates initiative for improvements
Install and configure complex server hardware and operating systems by following technical documentation to provide a working product
Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity
Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers
Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability
Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment
Monitor and tune the system by following documentation and procedures to achieve optimum performance levels
Develop complex scripts and solutions by using departmental standards to automate systems management
Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment
Design and/or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security
Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users
Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers
Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause
Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution
Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors
With assistance of the project team, develop RFPs from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions
Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor
Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers
Participate in scheduled project team meetings by attending all meetings to provide input to the project team
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference
Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way
May participate in Institutional and Departmental committees and initiatives
Leading and supporting email-related projects like migrations, upgrades, and integrations, as well as developing documentation, diagrams, SOPs, and training materials for junior staff and other teams
Provides input for internal roadmap planning and infrastructure decisions, working independently while overseeing all operations of projects and initiatives
Although mainly project-based, the role also involves some support to ticket assignments
Qualification
Required
Bachelor's Degree
Four years related experience
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred
Automation - Advanced
Cloud Migration - Advanced
Directory Services - Advanced
Operating Software - Advanced
Scripting - Advanced
Software Development Life Cycle - Advanced
Systems Analysis - Advanced
Systems Configuration - Advanced
Systems Design - Advanced
Systems Development: - Advanced
Systems Engineering - Advanced
Systems Integration - Advanced
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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