Twilio · 11 hours ago
Technical Account Manager 3
CO
Full-time
Hybrid
Senior Level
5+ years expTwilio is a company focused on shaping the future of communications through innovative solutions. The Technical Account Manager 3 will provide technical support, serve as the primary contact for Personalized Support customers, and help troubleshoot complex technical issues to maximize the value of Twilio technologies.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Maintain customer promises by keeping tickets updated
Utilize feedback to improve customer experience and debugging strategies
Work closely with the product team and partners to improve customer satisfaction
Assist in preparation and execution of quarterly business reviews
Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio’s services
Document customer specific implementation context for use internally
Qualification
Required
5+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
Ability to effectively communicate technical concepts and identify patterns in customer experience
Solid client-side Javascript skills and experience working with APIs and server-side languages
Understanding of SQL
Strong commitment to learning the ins and outs of a complicated technical product
Ability to work as part of a larger account team over long project spans, requiring some availability outside of standard business hours
Experience with large enterprise customers and their unique demands (at least 1 year)
Expertise in part or all of Twilio and Segment's product portfolio (Segment Engage in particular) is highly desirable
Preferred
Development experience in Javascript or other scripting language
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
And much more
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-22
2026-01-21
alleywatch.com
2026-01-20
Company data provided by crunchbase