Fox Valley Fire & Safety · 1 day ago
Coordinator I - Fire Alarm Test & Inspect
Elgin, Illinois, United States
Full-time
Onsite
New Grad, Entry Level
$23/hr - $24/hrFox Valley Fire & Safety is dedicated to protecting lives and property through top-tier fire and life safety solutions. As a Fire Alarm Service Coordinator I, you will enhance customer satisfaction by managing technician schedules and resolving service issues, while fostering strong relationships with customer accounts.
Information Technology
Responsibilities
Manage incoming and outgoing calls to schedule services and repairs, ensuring a smooth experience for our customers
Create and optimize daily routes for assigned technicians, utilizing our company’s software for order entry and dispatching
Assess customer needs through phone and email interactions to deliver satisfactory solutions
Foster strong relationships with customer accounts through proactive and professional communication
Provide accurate and comprehensive information using the appropriate tools and methods
Address customer complaints effectively, offering suitable solutions or alternatives
Adhere to communication procedures, guidelines, and policies to maintain consistency
Qualification
Required
Proven experience in customer support or as a client service representative is essential
Strong active listening skills and a personable presence on the phone and in the office
Ability to adapt to varying customer situations and needs
Clear and effective communication skills to collaborate with customers, technicians, sales personnel, and management
Exceptional multitasking, prioritization, and time management abilities to meet our customers' fire safety needs
Proficient in computer usage, with a typing speed of at least 40 words per minute
Familiarity with Microsoft Office Suite (Outlook, Excel, Word, etc.)
Reliable attendance is crucial to ensure customer needs are consistently met
High school diploma or equivalent is required
Benefits
Full health benefits are available on day 1 of employment.
Company
Fox Valley Fire & Safety
Fox Valley Fire & Safety is a facilities services company offering fire safety services.
Founded in 1960
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase