Institute of American Indian Arts · 7 hours ago
STUDENT ACCOUNTS SPECIALIST
Santa Fe, NM
Full-time
Onsite
New Grad, Entry LevelThe Institute of American Indian Arts is seeking a Student Accounts Specialist to provide exemplary customer service to students regarding their accounts. This position involves assisting with billing, collections, and financial transactions while maintaining accurate records and fostering positive relationships with students and staff.
Higher Education
Responsibilities
Provide IAIA students with exemplary customer service and assistance regarding charges and credits to their account
Keep students informed of their balances owed or refundable
Supervise all billing and collections on delinquent accounts with diplomacy and decisiveness
Provide in-depth guidance and creatively solve problems related to student account billing, statements, and other financial transactions, including payments
Process and maintain assigned Financial Aid Office related assignments (routine and non-routine)
Respond to all student inquiries related to account billing thoroughly and concisely by working closely with students, staff and parents, as well as responding to questions about student charges, financial aid awards, and status of student accounts
Develop and maintain constructive and cooperative working relationships with students, staff, and faculty
Assist students with making financial arrangements for satisfactory payments
Create outstanding balance reports for Financial Aid Director and the Finance Services Department
Mail collection letters (if appropriate for response) within a designated deadlines/timelines
Assist FAO Director and FAO Advisor in contacting students for FAO matters via fax, phone, and email as assigned/required
Maintain orderly records of all student account information and ensure compliance of all records
Maintain current data on all student account activity
Complete all necessary adjustments to student accounts in a timely manner
Complete timely and accurate recording and verification of student charges, Financial Aid awards and other student related expenditures and payments
Maintain student account activity current
Compile, code, categorize, calculate, tabulate, audit and verify all student account information and data on a regular and/or assigned basis
Investigate and collect information on delinquent accounts and negotiate reasonable repayment solutions while preserving the goodwill and understanding of students and parents to the greatest extent possible
Submit accounts to assigned collection agency when necessary
Respond to all inquiries regarding past due accounts and follow up as necessary to ensure prompt payment
Complete third party payments invoices in a timely and accurate manner
Add late fees, restriction holds and notices to students’ accounts as needed
Interact with external auditors and participate in audit projects
Transmit and download financial aid funds to student accounts
Serve as liaison with Financial Services Department
Supervise student employees (and/or work-study students)
Process financial paperwork and submit forms in accordance with the IAIA Accounting Policies and Procedures
Maintain an Excel database for department and project budgets
Process the IRS 1098 for student accounts on an annual basis
Serve on assigned IAIA committees, such as Finance Services Committee, Emergency Planning, annual Pow Wow, etc
Other routine and non-routine duties as assigned/required by FA Director and Dean of Students via FA Director
Qualification
Required
Exemplary customer service skills
Ability to assist students regarding charges and credits to their accounts
Supervisory skills for billing and collections on delinquent accounts
Problem-solving skills related to student account billing and financial transactions
Ability to process and maintain assigned Financial Aid Office related assignments
Strong communication skills to respond to student inquiries thoroughly and concisely
Ability to develop and maintain constructive working relationships with students, staff, and faculty
Skills to assist students with making financial arrangements for payments
Ability to create outstanding balance reports
Timely mailing of collection letters
Ability to maintain orderly records of all student account information
Skills to complete necessary adjustments to student accounts in a timely manner
Ability to compile, code, categorize, calculate, tabulate, audit and verify student account information
Skills to investigate and collect information on delinquent accounts
Ability to negotiate repayment solutions
Skills to respond to inquiries regarding past due accounts
Ability to complete third party payments invoices accurately
Skills to add late fees, restriction holds, and notices to student accounts
Ability to interact with external auditors
Skills to transmit and download financial aid funds to student accounts
Ability to serve as liaison with Financial Services Department
Ability to supervise student employees
Skills to process financial paperwork in accordance with accounting policies
Ability to maintain an Excel database for department and project budgets
Skills to process IRS 1098 for student accounts annually
Willingness to serve on assigned IAIA committees
Company
Institute of American Indian Arts
The Institute of American Indian Arts (IAIA) offers undergraduate degrees in Studio Arts, Creative Writing, Cinematic Arts and Technology, Indigenous Liberal Studies, and Museum Studies—a minor in Performing Arts, an MFA in Creative Writing, along with certificates in Business and Entrepreneurship, Museum Studies, and Native American Art History.
Founded in 1962
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase