Resource One Credit Union · 17 hours ago
Member Solutions Support Technician
Dallas,TX,US
Full-time
Onsite
Entry Level
2+ years expResource One Credit Union is seeking a Member Solutions Support Technician to assist in clerical and administrative functions within the Collections area. The role involves managing vendor relationships, ensuring regulatory compliance, and supporting collection personnel by handling various administrative tasks.
Financial Services
Responsibilities
Collects on negative accounts and updates accounts on telecheck
Performs filing and related record keeping duties
Maintains the repossession log book and reports repossessions to the Credit Bureau
Logs all returned checks forwarded to the Collections Department for handling
Performs processing functions as assigned
Receives and processes all incoming garnishments and IRS levies
Processes small claims paperwork as directed by collectors
Prepares title work for sale of repossessed vehicles
Posts trustee payments
Opens and disperses incoming mail
Reviews and makes recommendations on collateral sale floors and viability of repair expenses
Acts on notification of impounded vehicles to protect the Credit Union’s interest
File GAP claims, answer Member and employee GAP Claim Inquiries
Pay GAP claims, communicate explanation of unpaid balances to Members
Track and Maintain GAP Claim Spreadsheet
Report Charge Backs and Add-on of Products for Loan Officer incentives
Transmit GAP contracts throughout the month, warranty and DentGuard contracts monthly
Balance GAP with HUB and submit payment, Balance DentGuard with DentZone statement and submit payment monthly, transmit extended warranty contracts monthly and submit payment
Balance GAP, Extended Warranty and DentGuard GL’s with Accounting, research and correct exceptions
Submit GAP, Extended Warranty and DentGuard cancellations to vendors and post refund payment
Submit product commission amounts to Accounting Department
Correct Expired Insurance Dates on Existing Loans
Liason with vendors concerning Back-End products
Assumes responsibility for establishing and maintaining effective, professional business relations with members, the Credit Bureau, and Collections professionals
Processes all Collateral Protection Insurance (CPI) claims
Posts credit life, disability, and individual unemployment insurance claims
Assists with claims inquiries
Posts collection payments
Generates and prepares deficiency letters and related correspondence
Performs account maintenance such as closing accounts, pulling titles, and verifying refunds in regard to repossessions
Updates credit reporting trade line for members
Completes other duties as assigned, including cross training in current or other departments
Qualification
Required
High school diploma or equivalent
Two years or greater of similar or related experience
General understanding of collections functions, policies, and procedures
Strong interpersonal and public relations skills
Well organized and attentive to detail
Excellent typing skills and able to operate related computer applications
Willingness to assist and support others
Stationary work, often requiring standing or sitting for prolonged periods
Operate standard office equipment and keyboards
Visually recognize, reconcile, and verify numerical details for accuracy
Repeating motions that may include the wrists, hands and/or fingers
Must be able to access and navigate facility with reasonable accommodations
Lift and carry small parcels, packages and other items
Company
Resource One Credit Union
ROCU is a union which provides Checking Accounts, Auto, Home, Credit Card, Home Equity, Boat, Business Accounts and Loans services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tracey Jackson, CCUFC
Chief Financial Officer
Daniela Parker, MS, CBCP, CUERME
Chief Risk Officer
Recent News
Business Insider
2024-12-31
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