Experian · 17 hours ago
Client Success Manager - Epic, Healthcare (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$101K/yr - $174K/yr
10+ years expExperian is a global data and technology company, powering opportunities for people and businesses around the world. As a Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data and implementing initiatives to improve the client success process.
AnalyticsBig DataCyber SecurityFinTechFraud DetectionInformation Services
Responsibilities
Strategic Planning: Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors
Data Analysis: Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
Customer relationship management: Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities
Process Improvement: Implement process improvements within the client success function to streamline operations and enhance efficiency
Performance Monitoring: Track client success metrics, identifying areas for improvement, and reporting on progress to senior management
Collaboration: Work with other departments like sales, marketing, and product development to ensure seamless customer experience
Qualification
Required
Bachelor's degree
10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
Provider-based background recommended
Healthcare Project Management or Consulting experience
EPIC proficient
Proficient in Generative AI tools such as Co-Pilot and ChatGPT
HFMA CRCR pref
Excellent skills with Salesforce or a similar CRM
Holistic, big-picture perspective with the ability to resolve issues
Cross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
Flexible in working with changing needs of organizations
High degree of polish and professionalism appropriate for meeting with clients
Up to 25% travel required
Benefits
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
H1B Sponsorship
Experian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (18)
2023 (9)
2022 (16)
2021 (19)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$1.31MKey Investors
Fair4All Finance
2025-11-25Grant· $1.31M
2006-10-11IPO
Leadership Team
Brian Cassin
Chief Executive Officer
Chris Fletcher
CPO / SVP Cloud & Decisioning Software
Recent News
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