The Indigo Road Hospitality Group · 10 hours ago
Opening Training & Development Manager
Charleston, SC, 29405, US
Full-time
Onsite
Mid, Senior Level
2+ years expThe Indigo Road Hospitality Group is a company that prioritizes hospitality as a family and lifestyle. The Training and Development Manager will support the successful launch of new properties by designing and executing training programs for hourly teams, ensuring alignment with company standards and providing ongoing development to set teams up for long-term success.
Food and Beverage
Responsibilities
Assist with procurement, development, maintenance, and property-specific customization of hourly training manuals and materials
In conjunction with Project Manager, coordinate purchasing of training material needs, print material, and organize hourly training binders
Collaborate with culinary and beverage leadership on the creation of food and beverage training materials
Collaborate with Director of Culture on structure for opening hourly dining room team training
Collaborate with Culinary Director on structure for opening hourly kitchen team training
Support leadership in the training and development of hourly teams during opening, utilizing strong working knowledge of all roles during position-specific breakout sessions
Oversee attendance tracking for all training sessions and coordinate scheduling of make-up and post-opening training sessions for new hires
Assist with the creation and grading of hourly testing materials in conjunction with in-house leadership
Oversee testing completion tracking and coordinate make-up testing initiatives as needed
Establish and help implement Indigo Road standards for post-opening training practices
Ensure property Teams account is equipped with all training documents for ongoing hourly training
Provide real-time coaching and support to management teams during and after all opening week events including Friends and Family services and Grand Opening
Remain on-site for a defined transition period to ensure smooth handoff to permanent leadership
Support post-opening evaluations and follow-ups, identifying opportunities for continued training or operational improvement
Qualification
Required
Demonstrate comprehensive, hands-on knowledge of all dining room positions and responsibilities
Passion for coaching, teaching, and empowering individuals
Minimum 2 years of full-service restaurant General Manager experience
At least 2 years of experience in restaurant openings or pre-opening project leadership
Strong leadership, communication, and cross-functional coordination skills
Deep knowledge of restaurant operations, from service and hospitality to labor and inventory systems
Ability to travel extensively (approximately 75%) and remain on-site for multi-week periods
Highly organized and adaptable with a proactive problem-solving mindset
Comfortable working in dynamic, high-pressure environments with multiple moving parts
Proficient in POS systems, Google Suite, and operational planning tools
Embodies The Indigo Road's values of respect, integrity, and hospitality
Flexible to work nights, weekends, and holidays when necessary, based on business and staffing needs
Benefits
Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.
Company
The Indigo Road Hospitality Group
Founded in 2009 by Steve Palmer and celebrating 15 years in 2024, The Indigo Road Hospitality Group (IRHG) owns, operates, and manages restaurants and boutique hotels throughout the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Palmer
Managing Partner
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